Narin Creative/Dollfair Waitlist and Resolution

Thank you, I do. I was feeling bummed out by the whole thing again, but I felt a little better reading the blog. It's simply reassuring to have some insight into the mess.

 

Thanks Deku!

Alright guys!!! Time to rally!
I called the Attorney General's Office and we need more people to step forward and file a complaint with them, you can do this even if you are not located in the USA! They are WILLING TO HELP! All you have to do is fill out the form which can be found on their website here:

http://www.ohioattorneygeneral.gov/consumercomplaint

EVERYTHING you need to fill out the form in regards to Dollfair's address and phone numbers can be found here:
http://dollfair2010.blogspot.com/2011/01/how-to-contact-dollfair-list-of.html

Use the address written in orange to fill out the form.

For people who live outside the United States, this is how it should look when you fill out Dollfair's information on the form:

Lets get the rest of these complaints filed! The worst thing you can do for yourself is not doing anything at all.... enough people have suffered! This form will make a difference! Even if you have sent your order to Bimong you can file this form.

Hugs!​

 

Yes, please everybody who hasn't file please do so. My chargeback with my bank does not look very promising so I would like everybody who is still waiting for their refunds to help in this cause for the benefit for all of us. Even if Bimong has promised to make our dolls/heads we should not forget that we were scammed out of money by Catrina/Dollfair. Just because we will eventually get our stuff does not mean Catrina should go free and not be held responsible at all. It is not over yet until we get our money back.

 

complaint filled ^^

thanks for this, Nocturne !! and everyone here!

 

It really, really isn't hard to fill out the forms. And for people for whom English is not their first language, on the "description" part you could just be very brief and tell them that your English isn't perfect, I'm sure they'll understand. Especially with other people filing the same complaint, they'll know what it is you're talking about.

Everyone file!! Let there be power in numbers.

 

Yes, please fill out the form! It is very easy.

Btw, I am part of the Limwha Yahoo group and this is what I got in the mail today:

[limhwa] LIMHWA customer service-- hello everybody
...
From:limhwadoll <[email protected]>
...
Add to ContactsTo:[email protected]
Hi everybody
My name is Jo Ross, and I'm the customer service manager for Limhwa Doll international.

Joan Nopriadi did customer service for many years and I am trying to fill her shoes.. it hasn't been easy. There is so much to learn and so many details with each doll to memorize.

We're going to kick off a special event this week for Limhwa Doll, with a secret treat for insiders here on the Yahoo list.. we will also be offering some special discontinued dolls for sale. Details on this coming later today.

If you have any questions please ask.. I'm going to check here and see what you need to know about!

thanks so much
Jo Ross
Limhwa Doll international
customer service

Looks like business as usual with Limwha?

 

Wow, Bimong replied my kindly and quickly. And added me already at his list=)))) I start hoping again=))))

 

I just PMed my friend on French board so she can fill the complaint form ^^

 

Filled I3C and Ohio Attorney consumer complaint a few days ago.
Also, received a kind e-mail from Bimong and got added to his list.

I'm speechless at the difference between IDEX' and Bimong's answers to current situation : it's incredible that IDEX staff doesn't give a damn about what ARE serious, legal issues, while one of the supposed victims of Dollfair do cope up with their mess ! O_o
Honestly, this makes me feel a bit sad and disheartened about the doll 'big' industry and social life :/ ...

 

Don't know if this will help anyone, but I've been away on a long weekend and came back to find out that Visa have refunded my Chargeback and have gone off to "investigate" Dollfair. I am keeping my fingers crossed that it's the end of the whole sorry affair for me at least, although I will still file with the Ohio Attorneys Office tomorrow as so many of you are still waiting. I hope that Visa won't reverse the chargeback if they can't get the money from Catrina, presume they won't. More than that though, I hope you all get some resolution and full refunds all round. Good luck to all of you.

 

What do you all think I should do? I have had some communication from dollfair..they said that Limhwa said my faceplate was sent out a couple of weeks ago..and that they are looking into it..but I still have yet to get my faceplate..and I sent it off in september. I bought my toyou sara so long ago..I dont think I can do a chargeback..cause I paid with paypal..but I dont know for sure. Do you think since they told me they are looking into it,that it will get fixed and I will get my faceplate?

-kitten

 

vonbonbon, I'm very happy for you with your successful chargeback. I wasn't as fortunate. My bank will not do anything on my behalf. I just talked to them again today and they want all kinds of proof that I really didn't received my doll. My word, e-mails (to & from Catrina), & receipt was not proof enough for them. They even want me to go as far as getting some kind of receiving package list from my local post office. It's so ridiculous. I don't even know what method Catrina uses for shipping dolls out after she receives them from the Korean companies. Regular usps with tracking, UPS or FedEx? At this point who is naive enough to believe in Catrina and that she will either send us our dolls/heads or a refund. This has been going on far long enough and now my own bank is even doubting me thinking that I'm just trying to get money from them. Like I have nothing better to do then waste time and effort pursuing something like this for 4-5 months if it was not true. It makes me so angry that I am viewed suspiciously when I was the one cheated out of my money.

nocturneofsilence, did you have troubles when trying to call the Ohio Attorney General's office? I've tried calling them twice now and during both times I was put on hold for long durations. I called in the morning and late afternoon. Am just calling at the wrong times of the day?

 

this message has been edited by me

 

Thanks Agea! I called the 1-800 number. Will try calling Diane direct tomorrow.

 

Have you tried going down to your local police office and filing charges, then forwarding a copy of the report onto the bank. I would think they would have to act then.

 

Saw that too.

Curious to see if Jo Ross answers the message Maria posted about the Narin/Narae mess.

 

Obsessed Mimiko: I did send a ton of printouts of not only all my communication with/from Dollfair/Catrina/Jo etc, but also links to the blog, all their websites, Anita's blog and comments, the BBB rating, calls to file with the Attorney's office and also stated that I would be filing myself. I don't think your bank/Visa can ignore that weight of information, just get back on to them, I was told that 120 days is the time limit but if Visa feels there is sufficient case they may still refund you beyond that. Don't give up.

 

This sounds similar to when Catrina told people she sent the Neferti heads to Cristy Stone but they never arrived.

Did you pay with a credit card or debit card THROUGH paypal? If so you can still file a charge back THROUGH your credit card company or bank where your debit card came from.

Some things that might help if you file with your credit card company, like Vonbonbon has said:

"I did send a ton of printouts of not only all my communication with/from Dollfair/Catrina/Jo etc, but also links to the blog, all their websites, Anita's blog and comments, the BBB rating, calls to file with the Attorney's office and also stated that I would be filing myself. I don't think your bank/Visa can ignore that weight of information, just get back on to them, I was told that 120 days is the time limit but if Visa feels there is sufficient case they may still refund you beyond that. Don't give up."

 

To add your information see instructions at bottom of list.
Also you can stay updated by reading this blog: http://dollfair2010.blogspot.com/​

DECEMBER 2009
December 4, 2009 - masala_chai_tea Golden Beige Matte Narae 60cm open-eyed head ($265). Defective item received on April 20th, 2010 and a replacement was promised. Compensation agreement made with Dollfair in October 2010 and defective item was sent back immediately after to Dollfair. - waiting for compensation + shipping fees refunded for parts sent back.

JANUARY 2010

FEBRUARY
Feb 25, 2010 - Pake4pleasanton 43cm Classic Narae. Pink white matte, small bust, new knee, classic Narae hands, Narin Makeup Day, seam sanding $655 (doll) +$35 (extra for change in eyebrows) = $690 - waiting for either doll or refund.

MARCH
March 19, 2010- Compresadefresa. Dandelion 39cm. Chopose skin: matte resin tanning. Face Painting: Default-Blank. Sanding Seam: do not sand the seams. Ear Piercing: both ears. Total: $515 (including shipping). November 29, 2010, contacted me and promised a refund. I am still waiting.


APRIL


MAY


JUNE
julsw - Narin Charisma head pinky white matte, June, 18th 2010. Waiting for head or refund
zababee - waiting for refund 100$ - for Custom makeup for neferti head,the refund for the doll received
09.06 - radu -Neferti head in white urethane + limited Jewelry - waiting for refund
20.06 - Gercog - LE Neferti head in Golden Beige Matte Urethane resin - waiting for refund
iamsiam71 - Neferti head in pinky white urethane - waiting for refund
I_DekuPhantomme - Neferti head in tan matte urethane - requested refund, no reply
haru-jen - Neferti head in tan French resin - requested refund, no reply
Tosh - Neferti head white matte urethane - want damn refund but no reply
Kaye ... 16th June .. Neferti head Tan French resin - awaiting a refund
Kaye ... 18th June .. small bust body Tan French resin - awaiting a refund
PacificBlue - June 9th - Neferti head in beige urethane - awaiting refund
Paddishtou - June 9th - Neferti head in white matte urethane (= $185) - requested refund, no reply
Lysel- June 10th - Neferti head in Pinky white Matte Urethane no face-up (= $185) - refund requested, no reply
keisetsu - 11/06/2010 - Neferi head in golden beige urethane w/o face-up - still waiting for shipment of the head
JEM12 - June 9th Neferti head french resin w/face up and jewelry, June 23rd french resin body - requested refund 12/7 - no reply
International Velvet- June 16th- Neferti head WS normal resin: Requested Refund, no reply
la Renard - 6/15/2010 Neferti head white uretane w/o face up - still waiting of the head
yiuu - June 9th, Order No 00003554. Neferti head in Golden Beige Matte Urethane resin w/o faceup - waiting for head/refund.
cristyleepurchased Neferti head white urethane, still waiting for head, no refund issued
Sillypeach - 17 june 2010, Neferti head in white - refund requested, no reply
Angelguardian June 8, 2010 Neferti head tan urethane with faceup - have requested head....now refund....no reply
Nanyalin June, 2010; Neferti head in White Skin urethane. 170$, requested head or money, no refund, no reply.
abbie 16 June 2010; Neferti head and body in tan french resin with faceup and jewelry - refund requested, no refund, no reply - opened dispute with credit card company on 3 January 2011.
Kibou 1st of June 2010; Classic Narae in tanning matte with small bust, classic knee system, NEW open Narae hands, default faceup, seams sanded, bot ears pierced + a pair of closed hands in tanning matte resin. $577. Firstly my messages were answered, and I was supposed to recieve a money transfer as a refund but never did. My last mail also wasn't answered.
Kibou 12 June; Neferti head in Golden Beige Matte Urethane resin; $185. Asked for a refund in my last mail, the mail wasn't answered.


JULY


AUGUST
8/20 - Obsessed_Mimiko: 43cm Golden Beige matte resin, classic knee, Butterfly face Narin - Waiting for refund


SEPTEMBER
9/21-KittenINAbox:TOYOU Sara faceplate sent back for repairs. Dollfair emailed and confirmed they recieved it(10/26) and was hoping it would be fixed and returned before Christmas,never happened. Still waiting for faceplate or any response to my emails.


OCTOBER
Doll Arrived 01/15/11 - 10/11 - gothiclibrarian: Limhwa Leda 43cm
Doll Arrived 01/17/11 - 10/12 - WillowRain: Limhwa Leda 43cm, Normal Beige Urethane, blank, high-heeled feet
10/12 - nancy_schroeder_ca: Limhwa Leda 43cm, pinky white French resin, painted, one pair high-heeled feet, waiting on doll but may start a charge back

NOVEMBER
1/11 Vonbonbon: Sleetwealth Briar, nude, blank, in stock: awaiting tracking number/proof of shipping
29/11 Miisu, order number 00003713, normal beige uretane Leda with face-up + shipping to Russia, $400: waiting for doll to be shipped, sent an e-mail next day about the order, got answer 7/12 confirming order & saying that the doll will be shipped in the end of January


DECEMBER
1/12/2010 Sirena (elcato) OnlineOrder_00003715 Limhwa ToYou Sara NS + face up - sent several emails - no answer
7/12/2010 Miisu, order number 00003718, normal beige uretane Sara with face-up + wig & eyes + shipping to Russia, $315: waiting for doll to be shipped, sent an e-mail few days after the purchase, no answer
19/1/2011 receive refund 15/12/10 Lokifer: order 00003722 Limhwa Elly beauty white skin + face-up
January 2011
1/6/11 Stella Maris, recieved email from Bimong, stating that he would be able to fill my order for 43 Narae in about a month.

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vonbonbon, thanks for the suggestions. I will give it another go.