1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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Narin Creative/Dollfair Waitlist and Resolution

Oct 16, 2010

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    1. This is a great new.I am glad that the Ohio Attorney General's office will do more research on this case.Hopefully they will get Catrina to get in touch with people's refunding requests very soon.
       
      #941 Jessyu, Mar 8, 2011
    2. You're welcome. I was pretty excited too when I listened to the message from an unknown number. It made Monday workday a little better.
       
      #942 obsessed_mimiko, Mar 8, 2011
    3. It's such an exciting development! :) I want to say to everyone, hang in there! Mondays aren't so bad now, then. ;)
       
      #943 masala_chai_tea, Mar 8, 2011
    4. I'm belatedly updating my status, but I just wanted to let you know I have received my Neferti head and feel really very, *VERY* grateful to Bimong, nocturneofsilence and all the other people that worked so hard to help and try to solve things for the customers.

      I still hope Dollfair / Catrina will not get away with this, and that they'll take (or be legally enforced to take) their responsibilities.
      I was very happy to read Mimiko_Obsessed's update ; it's really good and comforting to hear the case is considered with as much attention as required.

      EDIT 1 : I just received an e-mail from Monica Gregory ! Here is a copy :

      Bimong did send me the Neferti head, but does it makes my complain labelled as 'resolved' ?
      The resolution didn't exactly came from Dollfair, so I don't know what I'm supposed to do to be fair and accurate.

      EDIT 2 : This might be a really naive or stupid question but does anybody know if Bimong has himself filled a claim with Ohio Attorney or US Justice for illegal sale of his products / use of his name and creations, etc ? Maybe he should try it, so that he can have at least a chance to get back his money ?
       
      #944 Paddishtou, Mar 8, 2011
    5. I get the Neferti head from Bimong. It was shipped on 14.02, but arrived yesterday.
       
      #945 La Renard, Mar 8, 2011
    6. I have a question about the Attorney General thing suddenly. I remember a while back I got a letter and email from a different person with their office that basically closed my complaint. In that case, I guess I can't expect to hear anything from this woman? I'd like to believe that I will, anyway, but I'm worried they don't have my file anymore or something. D;
       
      #946 I_DekuPhantomme, Mar 8, 2011
    7. Paddishtou, I don't think those who have received their items should consider this situation resolved even though it's the easy way out. The fact is that Bimong still made the heads/dolls at his own expense and never got paid for them. I personally think it would be the right thing to do to keep on pursuing Dollfair until everything is completely resolved; the money returned to the rightful person.

      From my understanding, nocturneofsilence did help Bimong file his complaint through the Ohio AG a while back.
      With the different specialists handling each of our complaints initially, I don't think the Ohio AG office realized at the time that there were going to be more than 1 or 2 complaints against Dollfair so they probably took it case by case. Power in numbers again, go us!

      I_DekuPhantomme, maybe you should contact Monica to see what she has to say about your complaint. It won't hurt to try. :)
       
      #947 obsessed_mimiko, Mar 9, 2011
    8. I got the e-mail from Monica and sent in all my receipts, correspondence, and so forth. Luckily, I keep very meticulous records.
       
      #948 masala_chai_tea, Mar 9, 2011
    9. I think I will contact her. I haven't gotten anything yet, so it might be worth it.
       
      #949 I_DekuPhantomme, Mar 9, 2011
    10. I received an email from Monica today.

      I agree with obsessed_mimiko .. we should still continue with this even if we have received our heads/dolls and if we do receive a refund forward it on to Bimong.

      :D Kaye
       
      #950 Kaye, Mar 9, 2011
    11. i received the same mail. im gonna forward her all doc i have.
       
      #951 Tosh, Mar 9, 2011
    12. Anyone who has received their Neferrti heads, have you decided what bodies to put them on?? She's a small head; I chose the lady body from Raurencio Studio in the white skin. My Neferti is white. I had tried my Ylisande body but the proportions are off as is the resin color.....
       
      #952 iamsiam71, Mar 9, 2011
    13. IMHO....the fact that people are receiving heads from Bimong does NOT absolve Dollfair/Catrina from the fact that Dollfair/Catrina took monies and did not ship the items to us.

      I think if any funds get recovered by each of us receiving items....said funds should then be paid to Bimong for the items he's sending us.

      If Bimong has filed he didn't get the funds....and we filed we didn't get the merchandise....facts support BJD store/agent - Dollfair/Catrina as the common problem area.
       
      #953 Angelguardian, Mar 9, 2011
    14. I would say contact Monica that you are part of this group of complaints. In light of the number of complaints....your case should be re-opened on the basis of new evidence.

      We're up to 17 complaints now with the Ohio Attorney General. I told Monica that Dollfair with the same address info is selling under her limhwa site with a similar no contact pattern emerging.
       
      #954 Angelguardian, Mar 9, 2011
    15. I just wrote her. I hope my complaint is still on file and that it's useful!
       
      #955 I_DekuPhantomme, Mar 9, 2011
    16. Obsessed Mimiko: Does she give an email address at all? I filed with OAG ages back but never had a confirmation email, I wonder if it disappeared, I work on a Mac and sometimes things go astray. I'd send her my details and story if it would help back up the case for anyone still left hanging?
       
      #956 vonbonbon, Mar 9, 2011
    17. Monica Gregory's contact info:

      Monica L. Gregory[FONT=Times New Roman, serif]
      [/FONT]Investigator, Consumer Protection Section[FONT=Times New Roman, serif]
      [/FONT]Ohio Attorney General Mike DeWine
      PHONE 216.787.3030[FONT=Times New Roman, serif]
      [/FONT]FAX 866.487.3746[FONT=Times New Roman, serif]
      [/FONT]EMAIL [email protected]
      615 W. Superior Ave., 11th Floor[FONT=Times New Roman, serif]
      [/FONT]Cleveland, OH 44113[FONT=Times New Roman, serif]
      [/FONT]OhioAttorneyGeneral.gov[FONT=Times New Roman, serif]
      [/FONT]SpeakOutOhio.gov
       
      #957 obsessed_mimiko, Mar 9, 2011
    18. Someone may like to point out to Monica that Dollfair has approx 5 working websites for dolls that she no longer represents, all of which you can both order and pay for a doll. I'm pretty sure that would be considered fraudulent activity in itself.
       
      #958 Hobbysue, Mar 10, 2011
    19. Excellent point, does anybody know the other sites' addresses? I'm rereading through nocturneofsilence's blog and there's:

      Narin/Narae (Bimong) - Dollfair's Narin site
      Sleetweath Briar (Anita Collins) - Dollfair's Briar site
      My Dolling (Gu Mi Jung) - Dollfair's Dolling site
      Supia Dolls - Dollfair's Supia site
      N-Dolls - Dollfair's N-Dolls site

      I'm not so sure about this one, the last I heard she was still working with Catrina. Anybody know?
      Enchantment Doll (Twigling) - Dollfair's Enchantment Doll site
       
      #959 obsessed_mimiko, Mar 10, 2011
    20. Is her Supia website still working? What about N Doll? Was she doing those? Sorry, not sure about which ones she was responsible for.

      http://www.supiadolls.com/contact.htm - it definitely mentions Dollfair and is still working from what I can tell.

      Yep, there is a working website for N-dolls and it has contact Dollfair at the bottom.

      http://www.n-dolls.com/ordermiso.htm
       
      #960 Hobbysue, Mar 10, 2011
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