nDoll Feedback (ALL)

* What did you order?
blank white skin msDoll Devil Drayton head, 8/9 blueblack and khaki brown wigs, and a pair of SD13-sized Dollheart shoes
* When did you order?
July 3rd
* How was the communication?
I never got any emails, but I could check my order status through the site and that was updated with the tracking number once my order shipped.
* How easy was it to pay?
A bit confusing at first, but once I figured out where to click it took me straight to PayPay...though I was worried for a short while as the PayPal email listed on their site is not the one that the payment was automatically sent to.
* How long did it take to ship?
arrived on the 8th
* Was the quality appropriate for the price, in your opinion?
Yes, very much.
* Did the item look like the sales pictures?
The khaki-brown wig actually has blue/green strands running through it, making it look greenish in person...but khaki-brown when photographed. XD I wasn't expecting it, but I find I actually like the colour on him. Also, I wasn't sure if the shoes I ordered were really going to be SD13 boy size like they said since they were a very girlish style...and they actually are.
* Were you satisfied with the product?
Even with the unexpected (...including a small air bubble in the Drayton's nose that I had to sand away. >< He's fine now, and I'm rather glad I ended up with this head rather than someone who couldn't fix such a thing) I am definitely happy with everything.
* Would you order from this company again?
Yes. The wigs are lovely, and they ship very quickly!
* Would you buy this company's products second-hand?
Yes, definitely.

 

I hope this is ok since I ordered in 2008, if not I can edit it out I don't think I left feedback for them before, so here is my positive.

* What did you order? Yeon head with gothic make up
* When did you order? late 2008
* Did you order directly from the company, or through a distributor or dealer? the ndoll eglish site
* How was the communication? good, no problems there
* How easy was it to pay? very, just sent a payment through paypal
* How long did it take to ship? about a month. This was a head with a face up, so that is normal I think.
* Was the quality appropriate for the price, in your opinion? fantastic. I love the sculpt and the face up was lovely
* Did the item look like the sales pictures? almost exactly
* Were you satisfied with the product? very much so
* If you weren't satisfied, how did the company solve your problem?n/a
* Would you order from this company again? yes
* Would you buy this company's products second-hand? defininatly.

 

What did you order?
1 wig and 1 SD outfit and 1 pair of SD shoes

* When did you order?
26/9/2009

* Did you order directly from the company, or through a distributor or dealer?
Through nDoll website.

* How was the communication?
No replies to my e-mails (get me confused) but i can check my order statue
through my account in ndoll website.

* How easy was it to pay?
Very easy with Paypal

* How long did it take to ship?
3 days after i got the tracking # (super fast)

* Was the quality appropriate for the price, in your opinion?
Yes, absolutely

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definitely.

* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
Two Yo-Sd Wig and Two SD Wig and One Yo-Sd dress

* When did you order?
2009-10-12

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company

* How was the communication?
None XD
I mailed them that I paid for my order.
Cause it still was payment pending on there site. And it made me worry they didn't recive my payment. But after I pm them about this. It changed into Deliver complete. With out me getting to know any tracking number or mail about it. So I guess they already shipped out my order then. And I got it today ^^

* How easy was it to pay?
Through Paypal ^^

* How long did it take to ship?
Not long at all ^^

* Was the quality appropriate for the price, in your opinion?
Very good ^^

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Yes

* Would you order from this company again?
Of Course =D

* Would you buy this company's products second-hand?
I don't know about that ^^;

 

* What did you order?
4 wigs, 1 headband, 8 thigh-highs/socks

* When did you order?
October 29, 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly.

* How was the communication?
Automated e-mail confirming order.

* How easy was it to pay?
Very easy, used PayPal.

* How long did it take to ship?
Arrived 5 days after payment.

* Was the quality appropriate for the price, in your opinion?
Extremely! The wigs are very smooth and thick, you don't see the caps at all. The socks and headband were cheap and cute.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Very.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definitely! Hoping they restock the other wig I want. ^_^

* Would you buy this company's products second-hand?
If they were well cared for, yes.

 

* What did you order?
A pair of boots - LS728 for SD13 boy.
* When did you order?
23rd November
* Did you order directly from the company, or through a distributor or dealer?
From ndoll.net
* How was the communication?
None, but I didn't ask them anything, so I didn't expect any. They did have confirmation of order though, sent to my email.
* How easy was it to pay?
A little confusing, actually, I didn't realise I had to click payment on the webpage. But the actual payment on Paypal was painfully easy.
* How long did it take to ship?
Superbly fast! I just got it today - 3 days!
* Was the quality appropriate for the price, in your opinion?
Yeah, pretty much - DH is really expensive though, as a general rule...
* Did the item look like the sales pictures?
Yeah. ^^
* Were you satisfied with the product?
Yes! It fits nicely, and they even threw in some post-it notes and velcro as a little surprise! 33
* If you weren't satisfied, how did the company solve your problem?
N.A.
* Would you order from this company again?
Let's just say ndoll is my NEW PLACE to get Dollheart stuff! The shipping cost is about the same, and it's a lot faster!
* Would you buy this company's products second-hand?
Mmm, yeah, depending.

 

* What did you order?
2 SD-size wigs

* When did you order?
16th Nov 2009

* Did you order directly from the company, or through a distributor or dealer?
I ordered direct

* How was the communication?
There was no shipping notification, only one automated email confirming that an order has been placed. But the tracking number was provided on the site.

* How easy was it to pay?
Paypal. Easy

* How long did it take to ship?
I received the wigs 10 days after I placed the order.

* Was the quality appropriate for the price, in your opinion?
The quality is wonderful!

* Did the item look like the sales pictures?
Yup

* Were you satisfied with the product?
Very!

* If you weren't satisfied, how did the company solve your problem?
--

* Would you order from this company again?
Definitely! I'd buy again immediately except I'm broke.

* Would you buy this company's products second-hand?
I wouldn't buy wigs secondhand... Don't know about the other stuff.

 

* What did you order?
MSdoll Pan elf without faceup, and one size 6-7 wig
* When did you order?
When the order period for the doll opened, November 4 2009
* Did you order directly from the company, or through a distributor or dealer?
directly
* How was the communication?
Confirmation e-mail came immediately, took a few days to have a separate question answered, but it was plenty fast enough.
* How easy was it to pay?
Very easy, Paypal.
* How long did it take to ship?
Since it was for a doll not yet made, it did not ship until Nov 21, and arrived Nov.24. A little earlier than the projected date of early December.
* Was the quality appropriate for the price, in your opinion?
Yes!! Really good quality on both the doll and the wig. Also some nice gifts, including a totally unexpected extra wig of equally high quality, and excellent, sturdy, packing and packaging.
* Did the item look like the sales pictures?
Yes!
* Were you satisfied with the product?
Very satisfied! Doll stands and poses well, resin is nicely matte and heavy. Wigs are silky, high quality fiber, well sewn, fit great. Default acrylic eyes are Glib, not some no-name brand.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes!
* Would you buy this company's products second-hand?
I don't see what this has to do with the company or their products? I generally don't buy second-hand because I have issues with fragrances and smoke, but the items are of high quality, as I said earlier, and provided they aren't abused, should remain a good value.
Other:
The website is not terribly Mac-friendly, it's designed for IE users and while you can set up an account in other browsers, there are problems logging back in. If you use Safari, you have to hover your cursor over the end of your password and hit "enter" on your keyboard to log-in. There's no way to log into your account with Firefox. It's a minor inconvenience, but I think it's worth mentioning.

 

* What did you order?
Two SD wing's, Two Yo-SD outfit, One SD outfit, One SD shoes and One Little Monica Female Body

* When did you order?
27 November 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly from the Company

* How was the communication?
Good I mailed them and the emailed me back

* How easy was it to pay?
Very Easy through Paypal

* How long did it take to ship?
Not long. I got my package today.

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yeah

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
I will

* Would you buy this company's products second-hand?
I don't know

 

* What did you order?
I ran a group order for:

SW-311 #Alice Blue - SD wig(8~9inch)
LW-10 #Dark Blond (9~10inch wig)
Little Monica Yuria Head with faceup A in Normal skin
ABY_020 - 3pcs - SD13 Boy
SW-24 #Choco Brown - SD wig(8~9inch)
2 of ABY_056 2 pcs - YOSD
Music Phone (Black) - SD/SD13
Music Phone (White) - SD/SD13
Rabbitbag: $15
Hair Band NA-085 - SD/SD13
[nDoll-Ami 23inch] Luna -- Normal Skin Tone, No Make Up
MW-320 #Peach Pink - MSD Wig(7~8inch)
ABY_060 - 4 pcs - Yo-SD
ABY_058 - 3 pcs - Yo-SD
SW-344 Choco Brown - SD wig (8-9inch)
SW-08 #ChocoBrown - SD wig(8~9inch)
DH21B - MSD
DH22A - MSD
DH28D
ABY040
SD Nightgown


* When did you order?
Order was placed the 28th of December 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly through the company on nDoll.com


* How was the communication?
There was communication. It was understandable English. Tone of it seemed rude to me but I'll chalk that up to translation issues.

* How easy was it to pay?
Paypal option makes it easy. However, upon checkout, the total did not include the free shipping in which I had to email nDoll about. They did update the shipping invoice even though they sent the invoice to the unrequested email.


* How long did it take to ship?
I got the package today at noon 1/21/2010

* Was the quality appropriate for the price, in your opinion?
I'd have to say so, everything that came in looks great. The faceup that was ordered on the Yuria head is gorgeous.

* Did the item look like the sales pictures?
Very much so.


* Were you satisfied with the product?
Indeed!


* If you weren't satisfied, how did the company solve your problem?
The only thing I was unsatisfied with was the shipping incident which they solved very quickly.



* Would you order from this company again?
Before today, I would have said no. The free shipping thing was understandable. However, after I emailed them about updating the order to include the free shipping, they docked all the earned points away from my account for the reasoning of editing the order. I was kind of peeved about it only because it was for free shipping. And hey, it's just points. But, later they did reimburse the points without me saying anything. Also, the status on nDoll.com of my order stated 'Delivery Completed' although I did not have the package. I assumed this was just their automated response for 'Shipped.' There was a tracking number listed on the website. That number wasn't working for a few days. After those few days I emailed nDoll again asking about it. A few days after that, the number started working [read 'Origin is preparing for shipment] and on that same day I got a response that the package was shipped. All in all, these are I'd say understandable 'problems' I was just really nervous since it was such a high amount and it wasn't just my things involved. But today, I got the package and am very pleased. The packing was done really well, and the little boxes that they put the heads in are adorable. I received the package today, the 21st, when it was technically shipped from nDoll on the 18th. Very quick ^^ If I have to go through the above every time I order something through nDoll...I still find it worth it and will be less stressed anyway XD


* Would you buy this company's products second-hand?
Yup

 

What did you order?
MSDoll Drayton 2nd head, without face-up
When did you order?
28 december '09
How easy was it to pay?
very easy
How long did it take to ship?
they shipped him out very fast, at 6th january, I was expecting to wait longer.
Was the quality appropriate for the price, in your opinion?
YES.
Did the item look like the sales pictures?
It's so much prettier in real life.
Were you satisfied with the product?
Absolutely!
Would you order from this company again?
sure
Would you buy this company's products second-hand?
maybe? I rather buy from company, thouth xD

 

Please leave all reviews of transactions made with ndoll.net here ^^ Thank you.

Format:


* What did you order?
* When did you order?
* How was the communication?
* How easy was it to pay?
* How long did it take to ship?
* Was the quality appropriate for the price, in your opinion?
* Did the item look like the sales pictures?
* Were you satisfied with the product?
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again?
* Would you buy this company's products second-hand?

 

* What did you order? SD13 Boy Acid Rock DH set
* When did you order? 7 Feb
* How was the communication? Alright, I guess. I did email them to ask about my order - the paypal address on the website is not the email they answer to, just a heads-up. But they did reply when I emailed them at the correct email address.
* How easy was it to pay? Simple, used paypal.
* How long did it take to ship? Very quick, with EMS. It arrived today, 13 Feb
* Was the quality appropriate for the price, in your opinion? Yes. ^^
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes ^^
* If you weren't satisfied, how did the company solve your problem? NA
* Would you order from this company again? Of course!
* Would you buy this company's products second-hand? Well, I don't usually buy second hand stuff anymore. It would depend on the condition of the items and how badly I need it.

 

* What did you order? 1 Dollheart outfit, 1 pair Dollheart boots, 2 wigs, suspenders, necklace
* When did you order? Feb. 8, 2010
* How was the communication? NO communication! I only received an automatic response to my order. I received no shipping notice and was shocked when the pink slip arrived in my mail box - I thought nDoll would be closed for the Lunar New Year like so many other stores.
* How easy was it to pay? Fairly easy. Sadly, nDoll won't let me log in with Firefox and I have to switch to IE just to place an order. Payment was Paypal.
* How long did it take to ship? 3 days, it shipped on Feb. 11th
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? yes
* Would you buy this company's products second-hand? yes

 

* What did you order? Clothes and accessories.
* When did you order? March 15th
* How was the communication? There was virtually none. No shipping confirmation either. They give you the tracking number on the website under your order.
* How easy was it to pay? Very easy. I similarly had issues using Firefox and GoogleChrome. You have to use IE to place an order on the site.
* How long did it take to ship? An EMS number was given to me 2 days later, but they didn't actually ship until 5 days after purchase. It took roughly 5 days to come from Korea to here. ^^
* Was the quality appropriate for the price, in your opinion? Very nice! Well packaged!
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes. They threw in a freebie of a lovely little Ndoll Luna and Louis sticky-note book.
* Would you order from this company again? Yes!
* Would you buy this company's products second-hand? Yes!

 

* What did you order?
A heat-resisting curly wig

* When did you order?
4/10/2010

* How was the communication?
Good, they answered my email within 24 hours. They did not email me when my package was shipped but my status was updated with an EMS code.

* How easy was it to pay?
Simple, through Paypal.

* How long did it take to ship?
About a week

* Was the quality appropriate for the price, in your opinion?
I was somewhat disappointed. I am used to very soft heat-resistant wigs and this wig is almost a little stiff and the styling on the bangs was awful (which was the whole reason I adored the wig in the first place). After a bit of styling and trimming the bangs however they don't look as matted or flat anymore. Overall it's not a terrible wig, it just takes a bit of work to get looking nice.

* Did the item look like the sales pictures?
Somewhat. Not as 'gentle' looking in real life.

* Were you satisfied with the product?
I give it a C+.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, I have bought dolls from them in the past and never had any sort of problem and I appreciate their service. I may just avoid their wigs from now on.

* Would you buy this company's products second-hand?
Once again, probably not their wigs, but as they're a dealer from some nice quality companies, I don't see why not.

 

* What did you order?

1. Dollheart boots
2. Dollheart Romantic Life

* When did you order?

1. April 21, 2010
2. June 13, 2010

* How was the communication?
Got sent automated emails and Paypal invoices (didn't make any inquiries regarding the orders)

* How easy was it to pay?
Easy through Paypal

* How long did it take to ship?
A day after each order was placed (shipping info could only be found through the order status in their website; didn't get any email notification of their shipment).

* Was the quality appropriate for the price, in your opinion?
Yes, very remarkable and detailed quality.

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Absolutely

* Would you buy this company's products second-hand?
Depends if I can't find it anywhere else.

 

sorry, delete this

 

* What did you order?

Petit Lavee for MSD
SW-311 #Slate Gray - SD wig(8~9inch)

* When did you order?

Four days ago.

* How was the communication?

I got an email confirming my order, but had to go to the site to check shipping status.

* How easy was it to pay?

No problem; used Paypal.

* How long did it take to ship?

Shipped immediately.

* Was the quality appropriate for the price, in your opinion?

Oh yes, very much so. Both items are top-notch quality. The dress, in particular, has such astounding detail, it could almost shame me into never sewing again!

* Did the item look like the sales pictures?

Precisely so.

* Were you satisfied with the product?

Very much.

* Would you order from this company again?

Absolutely. I can see myself ordering more dresses and wigs from them.

* Would you buy this company's products second-hand?

N/A; I don't buy second hand.

 

* What did you order?
A Dollheart set, shoes, and a tiara.

* When did you order?
Sep 18

* How was the communication?
Had no problems with it...

* How easy was it to pay?
Very easy (Paypal)

* How long did it take to ship?
Two days

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Sure!, I'll probably buy a Luna from them sooner or later...

* Would you buy this company's products second-hand?
Maybe.