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oh gods please help! luts has screwed everything up!!!!

Aug 24, 2007

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    1. wow, that really sucks. im glad i read this. i've seen so many complaints about the luts site, im starting to have second thoughts about ordering from them. O:
      i really hope they get in touch with you soon, and that everything works out alright. ^^
      good luck to you,
      hachiko
       
      #41 BeibiZaSutazuShainBuraito, Aug 25, 2007
    2. O_o wtf double post. sorry guys.
       
      #42 tokage, Aug 25, 2007
    3. argh, the server burped and just ate my whole farking reply! >:[

      the problem was that i kept getting rejection pop-ups when i entered my CC info. i called my bank and made sure they were aware this was an authorized transaction, went back and tried again...more failure pop-ups... and then i got multiple confirmation emails saying my payment had been processed. i proceeded to flip out thinking my account would be overdrawn, and i wrote up on the BBS and emailed luts to try and get things fixed before i overdrew. they wrote me back in record time and i think we're all on the same page now.

      long story short, i think i got it fixed, but i wish that if their system was going to actually confirm a credit card payment, it TOLD me so before i continued trying fifteen times because i thought perhaps i'd entered something wrong.

      Aiowen, i'll make sure to keep you updated as to when stuff is confirmed and ships and so on. thanks again for the words of encouragement, everyone! i'll keep this thread updated til my shipment arrives, if you like.
       
      #43 tokage, Aug 25, 2007
    4. so after it rejected your card u kept trying OO?
       
      #44 MidnightDreamer, Aug 25, 2007
    5. yes, because i thought i might have entered something incorrectly. maybe i transposed a number or input the expiration date with the wrong format. there was no reason for the card to be rejected, so i assumed it was my own typographical error that the payment was rejected.
       
      #45 tokage, Aug 25, 2007
    6. oh i c well at least u have it figured out, if you order from luts again though maybe try not to redo it and instead email them?
       
      #46 MidnightDreamer, Aug 25, 2007
    7. yeah, next time i won't believe the pop-up when it tells me the authorization failed. O_o that was what really threw me off was that the website itself said they couldn't authorize it, but then i got multiple emails from their payment company telling me my payment had been processed. i was all kinds of confused and really freaked out. they should really fix that pop-up thing so that it doesn't give incorrect information.
       
      #47 tokage, Aug 25, 2007
    8. well least now you know why popup blocker was invented :X
       
      #48 MidnightDreamer, Aug 25, 2007
    9. well, blockers really shouldn't block that type of pop-up; the informative ones are useful when they work correctly. this one just seems to be off-kilter. they need to either shut the damn thing off, or make sure it's not giving false information, because it's a useful tool if used properly.
       
      #49 tokage, Aug 25, 2007
    10. I hope you get things right. I'd never tought that a big company like Luts may do something like that...
       
      #50 Ladybug_123, Aug 25, 2007
    11. the english speaking girl answered the phone, so should be ok and if not im sure as soon as they realise they will pass it to her ^_^
       
      #51 mystical-maz, Aug 25, 2007
    12. yongo haseyo (can you speak english)

      i think they will get the gist...

      pls keep us updated
       
      #52 dollmania, Aug 25, 2007
    13. oh man, that's horrible.. I had similar thing, I tried paying by CC multiply times, always getting failures, then bank blocked my CC and said that company can charge me for all those tries..... I was so scared.. but I guess I had luck, since Luts didnt charge me..
      I hope you will get it solved, good luck! call them and keep us updated ; ;
       
      #53 ^kalcia^, Aug 25, 2007
    14. I used Paypal's virtual card when I ordered, and it went through fine. What browser were you using? Sometimes it can be the browser too.
       
      #54 Rynn007, Aug 25, 2007
    15. are you sure the money was actually deduced from your account? because I know when you try to charge something and it doesn't fully go through it LOOKS like the money was charged but it really just goes into hold for a few days before it's put back in the account.

      was it a visa? I'm curious because I've heard luts has been having problems with visas.. which makes me nervous considering they don't accept paypal anymore and both my cards are visas e_e..

      also, you might want to use a credit card when ordering expensive things online that way you can always cancel the transaction by calling the credit card company. sorry for your stress I hope everything goes okay ;o
       
      #55 eri, Aug 25, 2007
    16. tokage
      O_o....how very stressful......(I've approved the luts site on my
      pop-up blocker, ^^; I do that with the sites I have to use my
      credit card on.....)
      I'm happy that it seems to be getting solved ^^

      eri
      I've got visa too, and it's worked the three times I've ordered with it
      from eluts...though, I got 'authorization failed' when I tried to use my
      banks eCard......
       
      #56 Rin-Rin, Aug 25, 2007
    17. My friend did an order for me for clothes...and they arrived earlier than expected...they are usually very reliable...hang in there ok? =)
       
      #57 fairlady, Aug 26, 2007
    18. i've ordered from them before too and had no trouble; i was just seriously flipping out because i suddenly had over $1000 in holding on my account and i have to pay rent in a few days. @_@ i have no intention of not ordering from luts again, i was just frazzled and...frankly alarmed...by what had happened.
       
      #58 tokage, Aug 26, 2007
    19. I had the same exact thing happen to me and they got it sorted out in a day or two. I shot them an e-mail and posted on their message board and they did respond very quickly.
      Hopefully it'll all get sorted out.
       
      #59 Captain Zaz, Aug 27, 2007
    20. yup, the order has been processed now and it looks like everything is in order. i'll update again once it ships and then when i receive, but i think it is, as they say, all good now. ^_^
       
      #60 tokage, Aug 27, 2007
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