Problems with Angel Of Dream

It`s about the same value in Canada so that means if the doll had been declared at 145$ about 21.75$ of taxes.

I know you say that Mexico is corrupted and all that but that`s the system you got and unless you can chenge your goverment that`s not going to get any better. I wish I could know what to do to help you but I can`t.

A lot of people around the world have to pay taxes for their dolls, they justcalculate it in their cost. It`s your first doll and I`m sorry you had to go through this but if you want your doll you have to pay your taxes.

We all know now to never write FREE SAMPLE when shipping a package to Mexico now.

 

Just to clarify things here, the parcel is marked at $20 and not $2000+ As for marking down the value, ecchigirl has given us instructions to do so along with many of our customers. So because of that, we have been marking down the parcels we ship out.

We are now offering her a full refund for her doll as long as the package is sent back safely or, we could pay the customs fees for her. The management have decided that it was our mistake for marking the package wrongly and we should be responsible for the mess this time.

Also, due to this complication, we will NOT be marking down anymore parcels when you place an order in our website unless you specifically request for it. But if things continue to go wrong, we may refuse to mark down the packages altogether. Even so, if you get charged custom fees for the marked down packages, it will not be our responsibility.

I have already given instructions to the factory to declare all these packages that have been marked down as 'GIFT' to avoid anymore trouble.

Once the item leaves our factory, we will provide the customer with a tracking number and we will not be responsible for anything that would happen to it. Unless there is a problem with the doll, of course.

Also, we weren't avoiding her emails. >_< We are aware that she's anxious about her doll and are already trying to attend to her emails first. We generally try to respond to emails ASAP, but there has been a sudden influx of emails lately and we need a little time to repond to all of them. But all emails are replied within 3 business days.

And I know I've stressed this many times in the AoD incoming doll thread, but ecchigirl, please give us time to respond to your email! Sending us too many emails in less than 2 hours will clog up our inbox and cause even slower replies. >_<;; Please give us at least 3 business days before you send another email or if it's really urgent, send it as a high importance email. That'll ensure that we get back to you ASAP.

 

And there we have it. Thank you for your response clearing things up, Izumiyavi. It was very kind of you to offer to settle with the buyer in this way. It speaks highly of your company's concern for its customers.

All this over what would have been a $21.75 customs fee. What a shame.

 

About the first part, yes. It wasn't that big amount so the taxes wouldn't have been high ;_;

Ehehe, yeah we all know. But it's been like this for decades, if not centuries. It won't change overnight, sadly. Let's hope the future gets brighter! *sighs*

izumiyavi, I feel bad for all of this happening, it must have been stressful for you too. But I'm glad that both your company and ecchigirl have talked and maybe agreed on something by now.

Best of luck to both of you!

 

AoD very well for recognizing your mistakes. I hope that they learn of these experiences and are every time a better shop.

 

ecchigirl i hope it all goes well soon

still the postal system is that corrupt to destroy the 'free sample' why tho? If someone sends a free sample to their cilents they receive it destroyed. It's just wrong

all could have been avoided if the correct value was stated. I rather pay the value customs rather than have it broken

 

I have a problem with AoD too.
They didn't reply my emails after I sent them three times.
Earlier this year, I placed an order of a pair of boots there, I totally forgot about it until i started cleaning up my mailbox. So, we all know, there's this link below their invoice saying "click to view order", and thats just what i did. Instead of redirecting me to my order, I was redirected to the homepage. I was dumb-struck. So I mailed them and asked if the invoice was still legit, as I want to settle payment as soon as possible. After another 2 mails and no replies, I just got frustrated.

 

Hi,Do you refer to AOD website or the seller on ebay?

 

the website. I'm starting to think they're avoiding me.

 

acexkeikai: Stop writing "gift". Write "souvenir". Has worked every single time for me sending things all around Canada and then from Canada to America (I lived there for three years and had to mail all my crap back). The Post people at Shoppers will even tell you to do this. There is no need to pay "gift" taxes ever.

Wow, note to self: Send nothing to Mexico, ever. O_o

 

Ouch!
I gotta tell you, after i posted this, its sort of worked out ok for me! (sort of)
I know I shouldn't be flaunting my joy here, but after my complaint here, I got a mail from AoD!

But I guess this is where my problems start, eh...the whole shipping thing.

I hope there isn't a problem..On their mail, it says their office is somewhere in Singapore? (I hope this is right) And Malaysia is just right next to Singapore (you could practically drive there!), so I hope there isn't a problem.
But if its not in Singapore, the closest I got to getting packages from China was Hong Kong, and that was from Mimiwoo!
I hope everything turns out ok everyone..I'm starting to worry the more I read this thread.

 

Canada to Canada = no customs.
Canada to USA = no customs for USA person on most items (including toys/dolls)
Inbound into Canada = weird customs for everything, save food usually.

Writting souvenir will change nothing, as any Canadian citizen entering Canda from a vacation needs to declare what was purchased, the value and pay customs if it is over a certain value (depending on how long you were away, ie- going to the US for a weekend and you can bring back 100$ in items per person).

As for the original post- don't ask companies to break the law for you. Simple as that.

 

I have to say that you might have it a little off here, kokoryta. My parents were not charged customs to send packages to me in Canada, and they sent a wide variety of things, nor was I charged customs to receive them. So I don't think your "Inbound into Canada" is quite correct. "No customs for USA person" means nothing when it's the USA person doing the sending, as well ^.~ Too, I don't see what the vacation thing has to do with anything...we're discussing Canada Post, not Mounties at the border ^.~

Trust me on this one. Living on both sides of the border gives you an interesting perspective.

 

Quite aware of that, thanks. However, weird customs means its completely random if you are charged, what you are changed and so on. Ask anyone collecting dolls in Canada, or maybe take a gander at some of the posts about how messed up Canada customs is.

(Oh, and the border does have a customs office, FYI. Just becaused you lived here, doesn't mean you know all the ins and outs of our customs system. )

 

Aye, "weird customs" that randomly charge effect the UK before too.
List of items i've not been charged on:
My doll
A BB gun Ak-47
Over £200 of DVDs from America

And yet, what has been subject to customs charge, each and every time, all three orders....
A bunch of wigs for cosplay.
I kid you not. It's like UK customs has something against wigs.

But yeah, on the original topic: If you don't like the charges your country implements, don't import. It really is that simple.

 

But it is. The customs regulation is in place and will be charged. To try and sidestep it is wrong.
Do you try to sidestep paying for your groceries? No.
So why should this charge be any different?