1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
    Dismiss Notice
  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
    Dismiss Notice
Severe ongoing issues and concerns with Dollshe Dollshe Ban

ResinSoul Feedback (ALL)

Dec 18, 2008

Page 2 of 6
    1. * What did you order?
      5 70cm NS Male Bodies
      * When did you order?
      September 22, 2009
      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company
      * How was the communication?
      Fast, understanding and helpful
      * How easy was it to pay?
      Very easy---they accept Paypal
      * How long did it take to ship?
      1 month exactly--they shipped on Oct 22
      * Was the quality appropriate for the price, in your opinion?
      More than perfect! The RS 70cm male bodies are INCREDIBLE and Amazingly priced
      * Did the item look like the sales pictures?
      Exactly or better
      * Were you satisfied with the product?
      Ultra satisfied ^^
      * If you weren't satisfied, how did the company solve your problem?
      Before I ordered, I asked them if I could swap out 3 of the fist hands for 3 open hands and they said 'Sure!' When I received the package, they gave me 3 extra sets of open hands plus the fists! So their service is more than terrific!
      * Would you order from this company again?
      Definitely---and I am. I'm ordering another 70cm NS boy, 68cm NS girl and 58cm NS girl bodies
      * Would you buy this company's products second-hand?
      Absolutely, but they only offer new items at this time. ^^
       
      #21 TsukimoriKahoko, Nov 24, 2009
    2. * What did you order?
      1x Mei 40cm doll w/ LU hands
      * When did you order?
      Oct. 19
      * Did you order directly from the company, or through a distributor or dealer?
      Direct
      * How was the communication?
      Absolutely Fantastic. I was able to ask questions before ordering and was answere straight away.
      * How easy was it to pay?
      Paypal, easy as :)
      * How long did it take to ship?
      Once order was complete (took one month), postage took one week.
      * Was the quality appropriate for the price, in your opinion?
      Definately, she is gorgeous
      * Did the item look like the sales pictures?
      Item looks much better in real life than in pictures. The qualityof the pictures on site made me a little wary, but after seeing photos on DOA i had made up my mind ;)
      * Were you satisfied with the product?
      Of course
      * Would you order from this company again?
      After reciving Mei, i just got word of the Ai release. I'll be ordering again next week!
      * Would you buy this company's products second-hand?
      I am really only interested in buying second-hand dolls for heavy restoration and modding, so i would really buy really trashed second hand dolls :sweat

      EXTRA NOTE
      I was very impressed by of the correspondance between myself and Sun from resinsoul, and was very suprised that my special order (LU hands) was followed for free, and i received a pair of the regular hands as well (woo for heavy modding now!!!) I would reccomend these sellers to anyone! this company is proof that a cheaper doll does not mean a lesser quality one :D
       
      #22 damaged_aesthetics, Dec 13, 2009
    3. * What did you order?
      NS Bei :3
      * When did you order?
      26th of Nov-ish
      * Did you order directly from the company, or through a distributor or dealer?
      Direct
      * How was the communication?
      Wonderful. My emails were answered quickly, and Sun seemed really friendly
      * How easy was it to pay?
      Easy as pie
      * How long did it take to ship?
      Ummm... 15 days? Then it got to me in 5
      * Was the quality appropriate for the price, in your opinion?
      More than appropriate. Actually, I feel like i ripped them off somehow.
      * Did the item look like the sales pictures?
      Nothing like them- Bei is phenomenal in real life!
      * Were you satisfied with the product?
      Very much so.
      * Would you order from this company again?
      As soon as I can afford it!
      * Would you buy this company's products second-hand?
      Yah, sure. If they were in good condition, I don't see why not~
       
      #23 Leenikins, Dec 17, 2009
    4. What did you order?
      Red resin Mu
      When did you order?
      28th of November
      Did you order directly from the company, or through a distributor or dealer?
      Direct
      How was the communication?
      Brilliant,Sun is great to deal with super fast replies and always really helpful.
      How easy was it to pay?
      I paid via Email as had problems on the site but Sun was a great help!
      How long did it take to ship?
      He shipped on the 21st of December and arrived on the 29th which I think with all the Xmas hols is excellent!
      Was the quality appropriate for the price, in your opinion?
      The quality of Mu is amazing and I could not ask for any better!
      Did the item look like the sales pictures?
      Loved the sales piccies but he is So much better in person!:D
      Were you satisfied with the product?
      More than satisfied!!
      Would you order from this company again?
      With no hesitation YES!!
      Would you buy this company's products second-hand?
      Yes!:)
      __________________
       
      #24 Gothic Pixie, Dec 30, 2009
    5. Abit late, but better late than never :]

      * What did you order?
      Coffee/light tan Song w/ face-up

      * When did you order?
      Nov 16

      * Did you order directly from the company, or through a distributor or dealer?
      Directly

      * How was the communication?
      Great! Sun, RS' representative usually responds in 24hr! Super friendly too~

      * How easy was it to pay?
      Super easy via paypal

      * How long did it take to ship?
      22 days for manufacturing, 1 week for shipping

      * Was the quality appropriate for the price, in your opinion?
      Absolutely!

      * Did the item look like the sales pictures?
      Nope! My boy looks more gorgeous!!

      * Were you satisfied with the product?
      Very!

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Sure :3

      * Would you buy this company's products second-hand?
      Why not?
       
      #25 bulletsBANQ, Jan 1, 2010
    6. * What did you order?
      resinsoul Ai without the Hooves
      * When did you order?
      December 7th
      * Did you order directly from the company, or through a distributor or dealer?
      I ordered directly from the company
      * How was the communication?
      it was great! all my questions were answered and they always responded quickly
      * How easy was it to pay?
      easy. though because my order was weird and I asked for a body switch I had to send the money myself instead of just paying for it right away
      * How long did it take to ship?
      I waited 26 days before the shipping notice sent out (production times?) and she arrived 4 days later overall it took 30 days.
      * Was the quality appropriate for the price, in your opinion?
      I believe it is... her posing and overall sculpt is so much better than my bobobie dolls... who sell for around the same price
      * Did the item look like the sales pictures?
      yes... but she's about 20 times prettier in real life
      * Were you satisfied with the product?
      very much
      * If you weren't satisfied, how did the company solve your problem?
      x
      * Would you order from this company again?
      definitely
      * Would you buy this company's products second-hand?
      yes... I love second-hand dolls.... though there's no reason not just buy a new doll from them... because they are so relatively inexpensive.
       
      #26 bridgetF, Jan 6, 2010
    7. Feedback for ResinSoul 2010.


      * What did you order?
      * When did you order?
      * Did you order directly from the company, or through a distributor or
      dealer?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?
       
      #27 ArcaneDesires, Feb 10, 2010
    8. * What did you order?
      Dark Tan Mu, with Dan's head and horns.
      * When did you order?
      Dec 9th 2009(first half of layway payment,) Feb 5th 2010 (second half of layaway payment.)
      * Did you order directly from the company, or through a distributor or
      dealer?
      Direct from the company
      * How was the communication?
      Absolutely excellent. Perfect communication throughout the last three months.
      * How easy was it to pay?
      As easy as anything.
      * How long did it take to ship?
      5 days.
      * Was the quality appropriate for the price, in your opinion?
      Definitely. The quality in my opinion is worth more than what I paid for my boy.
      * Did the item look like the sales pictures?
      Better. There are no sales pictures for my special order hybrid boy so going by the pictures of the various parts of my boy on the site, he looks even better in person.
      * Were you satisfied with the product?
      Couldn't be happier. He's everything I hoped for.
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      I already plan to. I have two dolls from them and there are more planned.
      * Would you buy this company's products second-hand?
      Definitely. They are very worth it.
       
      #28 ArcaneDesires, Feb 10, 2010
    9. * What did you order? Ai in lilac
      * When did you order? January 4th, 2010
      * Did you order directly from the company, or through a distributor or
      dealer?       Direct from the company, on the Resinsoul website.
      * How was the communication? Good--I got order confirmation and shipping emails.
      * How easy was it to pay? Easy, I payed through Paypal.
      * How long did it take to ship? 5 days, after one month production time.
      * Was the quality appropriate for the price, in your opinion? Absolutely. She's lovely and well-sculpted.
      * Did the item look like the sales pictures? Better. And purpler :)
      * Were you satisfied with the product? Yes, very satisfied. And I love that she came with a nice carrier.
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again?       Yes, I plan to do so.
      * Would you buy this company's products second-hand? Yes!
       
      #29 wildwoodflower, Feb 13, 2010
    10. * What did you order?
      -       Long and Lain - both in grey resin
      * When did you order?
      - December 13th, 2009
      * Did you order directly from the company, or through a distributor or
      dealer?
      -Directly from the company through a G.O. leader.
      * How was the communication?
      -       Great! RS answered any and all questions I had in a very quick and timely matter. They were always very helpful and nice!
      * How easy was it to pay?
      - G.O. leader paid - but said it was easy.
      * How long did it take to ship?
      -       Took 4 weeks to make the doll, and another 9 days for it to ship to me. Customs held our dolls for a LONG TIME.
      * Was the quality appropriate for the price, in your opinion?
      - The quality for the price is FANTASTIC! These dolls are amazingly sculpted and extraordinarily beautiful. The color of the resin is smooth and has no marbelling whatsoever. I was very impressed!
      * Did the item look like the sales pictures?
      The dolls both look 10 times BETTER then the sales pictures. The photos on the RS website really don't do these dolls justice. They are so beautiful in reality.
      * Were you satisfied with the product?
      - I am very satisfied with the product!
      * If you weren't satisfied, how did the company solve your problem?
      - N/A
      * Would you order from this company again?
      - Def. I would order from this company again, and already have plans on other dolls that I would like to get.
      * Would you buy this company's products second-hand?
      -       Yes, as long as the product was in good condition.
       
      #30 Elzaim, Feb 14, 2010
    11. COMPANY NAME Resin Soul
      * What did you order?
      Ai and Mu, both in white skin
      * When did you order?
      I ordered on 1/16 and sent my final layaway payment on 2/2
      * How was the communication?
      Really great. Sun of ResinSoul responded to my emails very quickly. I was given an accurate EMS tracking number when the order shipped.
      * How easy was it to pay?
      Easy once I emailed RS with a question about how to complete my layaway.
      * How long did it take to ship?
      The dolls shipped on 2/21 and arrived on 2/24 (super quickly!)
      * Was the quality appropriate for the price, in your opinion?
      Yes.
      * Did the item look like the sales pictures?
      I think they look better in person :)
      * Were you satisfied with the product?
      Yes.
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes.
      * Would you buy this company's products second-hand?
      Yes.
       
      #31 StudioPandora'sBones, Feb 25, 2010
    12. * What did you order?
      28cm NS Boy body and 68cm Lt Tan Girl Thighs
      * When did you order?
      Jan 20 2010
      * Did you order directly from the company, or through a distributor or
      dealer?
      Directly from the company
      * How was the communication?
      Absolutely excellent. Perfect communication and so helpful and kind!
      * How easy was it to pay?
      Very easy---through paypal.
      * How long did it take to ship?
      Less than a month. There was a mixup in shipping and I ended up with a free item! ^^
      * Was the quality appropriate for the price, in your opinion?
      Yes, the quality is astounding! I think RS dolls are the nicest and their prices are so more than reasonable!! They're an amazing company!!!
      * Did the item look like the sales pictures?
      Exactly or better!
      * Were you satisfied with the product?
      I am completely and totally pleased with their products and service!!! RS is THE BEST in service and quality, hands down!
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes, definitely and I recommend them to everyone I know who's into dolls and bjd.
      * Would you buy this company's products second-hand?
      Definitely. Their products are incredible!
      ​
       
      #32 TsukimoriKahoko, Mar 10, 2010
    13. * What did you order?
      NS Gang with face-up

      * When did you order?
      May 6th, 2010

      * Did you order directly from the company, or through a distributor or
      dealer?
      Directly through the company, on their website.

      * How was the communication?
      Great!! They sent an email to confirm my order & payment, and then I was in contact with Sun afterward for my tracking number and such. Emails were always polite and very helpful. :)

      * How easy was it to pay?
      Extremely easy, PayPal.

      * How long did it take to ship?
      1 month production time, and then 6 days shipping (EMS) to Arizona.

      * Was the quality appropriate for the price, in your opinion?
      A thousand times yes!! Resinsoul's prices are SO reasonable, but that absolutely doesn't mean that you're getting a "cheap" doll. He's so well-made, and the face-up is flawless.

      * Did the item look like the sales pictures?
      So much better!! The pictures on the website seriously don't do him justice, he is literally stunning in person. :aheartbea

      * Were you satisfied with the product?
      Absolutely 100%. I think if I was any more happy, I'd probably explode. rofl.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Most definitely. RS is amazing, I would happily give them my business again and again.

      * Would you buy this company's products second-hand?
      I suppose I would if I needed to, though I don't really see that happening.
       
      #33 Mekkisry, Jun 10, 2010
    14. * What did you order?
      WS Mai head with faceup.

      * When did you order?
      May 8th, 2010.

      * Did you order directly from the company, or through a distributor or
      dealer?
      Directly from the company through email.

      * How was the communication?
      Fantastic.

      * How easy was it to pay?
      Very easy (Paypal).

      * How long did it take to ship?
      27 days after I ordered. Arrived one week later (to Sweden).

      * Was the quality appropriate for the price, in your opinion?
      Yes. Great quality, and I'm still amazed by the delicate faceup.

      * Did the item look like the sales pictures?
      Better!

      * Were you satisfied with the product?
      I'm extremely satisfied.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Definitely.

      * Would you buy this company's products second-hand?
      Already did, and would do it again.
       
      #34 moth, Jun 12, 2010
    15. * What did you order?
      RS Rong in white resin with face-up.
      * When did you order?
      May 20th.
      * Did you order directly from the company, or through a distributor or
      dealer?
      Directly though the company, through email.
      * How was the communication?
      It was great. I received replies to (the numerous) emails I sent within 12 hours. They were extremely helpful in answering all of my questions and helping me order my doll through email when I was having trouble with their website.
      * How easy was it to pay?
      Easy. I payed with Paypal.
      * How long did it take to ship?
      It took only 20 days of production time and 5 days to ship!
      * Was the quality appropriate for the price, in your opinion?
      Oh, yes. The quality of the doll is wonderful for being so inexpensive.
      * Did the item look like the sales pictures?
      It looks even better!
      * Were you satisfied with the product?
      Yes. Very.
      * If you weren't satisfied, how did the company solve your problem?
      N/A.
      * Would you order from this company again?
      Yes, I'm sure I will.
      * Would you buy this company's products second-hand?
      Maybe. They're so inexpensive, I would rather just buy the dolls directly.
       
      #35 Mirrin, Jun 14, 2010
    16. * What did you order? 1/4 girl body in gray skin.

      * When did you order? May 5th

      * Did you order directly from the company, or through a distributor or
      dealer?       Directly

      * How was the communication? Good.

      * How easy was it to pay? The shopping cart/payment system on Resinsoul's webpage didn't work. I had to place my order via email and then manually pay through Paypal. While this is also easy I had to look through DOA to find out what to do and what to expect since there is no information about this issue on Resinsoul's site.

      * How long did it take to ship? It took a month to manufacture and I recieved it on June 17th.

      * Was the quality appropriate for the price, in your opinion? Yes. The body was even sent in a complimentary doll carrier!

      * Did the item look like the sales pictures? There are no sales picture of this body in gray skin however it is exactly what I wanted.

      * Were you satisfied with the product? Yes. Seriously this is awesome.

      * Would you order from this company again? Absolutely although I do hope the webpage is eventually fixed or a notice put in place about how to pay for the orders ect.

      * Would you buy this company's products second-hand? Already have.
       
      #36 northern_raven, Jun 20, 2010
    17. * What did you order?
       Rs Gangwith make-up stock
      * When did you order?
      The 2nd of May if I'm correct.
      * Did you order directly from the company, or through a distributor or
      dealer?
      Directly, on their website.
      * How was the communication?
      Fast and very plaisant.Even if I've no head. ^^" Didn't meet any problems with the website.
      * How easy was it to pay?
      Very easy, they take Paypal.
      * How long did it take to ship?
      Shipping was around one week, if I remember.
      * Was the quality appropriate for the price, in your opinion?
      Definitively!I can't understand how they do to create these beautiful dolls with affordable price.
      * Did the item look like the sales pictures?
      The doll is far much better in reality!
      * Were you satisfied with the product?
      Yes, and I've got a bag.
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yeap, it was my 2nd times.
      * Would you buy this company's products second-hand?
      Yes!
       
      #37 Lizotek, Jul 2, 2010
    18. * What did you order? RS Bei without make up
      * When did you order? 10/06/2010
      * Did you order directly from the company, or through a distributor or
      dealer?       Directly from the company, on their web
      * How was the communication? Excellent
      * How easy was it to pay? I used paypal, so it was very easy
      * How long did it take to ship? It took 3 weeks of production time, and less than a week to arrive home
      * Was the quality appropriate for the price, in your opinion? I´ve received more than I expected
      * Did the item look like the sales pictures? Luckily, the doll is much better in reality than in pictures
      * Were you satisfied with the product? Very much
      * If you weren't satisfied, how did the company solve your problem? -
      * Would you order from this company again?       I´m sure I will
      * Would you buy this company's products second-hand? maybe... ​



       
      #38 soyairam, Jul 13, 2010
    19. * What did you order?
      1/4 Ju with coffee skin with elf ears

      * When did you order?
      Bought on August 7, 2010

      * Did you order directly from the company, or through a distributor or
      dealer?
      Bought from distributor at convention

      * How was the communication?
      n/a
      * How easy was it to pay?
      n/a
      * How long did it take to ship?
      n/a

      * Was the quality appropriate for the price, in your opinion?
      Quality is amazing. No restringing required.

      * Did the item look like the sales pictures?
      n/a

      * Were you satisfied with the product?
      Very satisfied. Eyes are luminous, faceup is flawless and very delicately done.

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      I just ordered a purple 1/4 Ju for my daughter.

      * Would you buy this company's products second-hand?
      Yes, absolutely. In a heartbeat.
       
      #39 cheryln, Aug 15, 2010
    20. What did you order? Resinsoul "Mei" in coffee skin with a faceup.
      When did you order? July 7, 2010
      Did you order directly from the company, or through a distributor or dealer? Through a dealer - Featherfall.
      How was the communication? N/A. No direct communication with the company.
      How easy was it to pay? Purchased through a dealer. Paypal, as easy as always.
      How long did it take to ship? She arrived August 16, 2010, less than the indicated 45 days.
      Was the quality appropriate for the price, in your opinion? Absolutely. She was as I expected.
      Did the item look like the sales pictures? Identical.
      Were you satisfied with the product? I am satisfied, completely. Mei is adorable.
      If you weren't satisfied, how did the company solve your problem? N/A.
      Would you order from this company again? Yes.
      Would you buy this company's products second-hand? Probably, depending on the doll in question.
       
      #40 Tekenduis, Aug 17, 2010
Page 2 of 6