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ResinSoul Feedback (ALL)

Dec 18, 2008

    1. * What did you order?
      Grey resin Yao with small bust.

      * When did you order? I contacted Resinsoul through their email early April. I paid April 9th.

      * Where did you order?
      At ResinSoul.

      * How was the communication?
      Their shopping cart on the website does not work. I also tried the contact form on the website, but have never received a reply. I tried the email address listed on the website and receive a prompt reply within a day. All questions were answered and I ordered a Yao with a different bust than the doll has on the website without any issues.
      It took a few days to receive confirmation that the payment I sent had been received.
      Although I was promised one, I never received a message informing me that my doll had shipped and I never received a tracking number. I guess they forgot with my order and the doll just showed up one day.

      * How easy was it to pay?
      Easy with Paypal.

      * How long did it take to ship?
      I have no idea when the doll shipped as I never received a shipping notice, but the mail man tried to deliver the doll May 1st, so it took less than a month to ship the doll.

      * Was the quality appropriate for the price, in your opinion?
      Yes.

      * Did the item look like the sales pictures?
      I'd say the company pictures aren't very flattering and the doll itself looks much better.

      * Were you satisfied with the product?
      Yes. It had a rough patch on the face that was easily removed with sanding paper. Other than that the doll was fine.

      * If you weren't satisfied, how did the company solve your problem?
      NA
       
    2. * What did you order? Green skinned Mei with faceup
      * When did you order? 15th June 2012
      * Where did you order? Directly from the website.
      * How was the communication? Great! They emailed me the night of my order to say they'd rec'd it and estimated she'd take about 30 days, and again to let me know she'd shipped.
      * How easy was it to pay? Extremely easy. I just used paypal through the shopping cart on their site.
      * How long did it take to ship? She was shipped on July 12th and got here on the 16th (so the total time estimate of 30 days was quite accurate!)
      * Was the quality appropriate for the price, in your opinion? Yes. You expect some issues with such an inexpensive doll, and she needed restringing right away; but her finishing is lovely and smooth and her color could not be prettier. Once restrung she was nice and steady. Also, she came with two pairs of eyes!
      * Did the item look like the sales pictures? She looks better, actually.
      * Were you satisfied with the product? Yes, quite.
      * If you weren't satisfied, how did the company solve your problem? n/a
       
    3. 1-I ordered a Resin Soul Bei
      2-I ordered it the end of January
      3-I ordered directly from the Resin Soul Company
      4-communication was really good I asked for her free eyes to be blue and they sent her with yellow with a free gift of blue eyes and about 4in. of eyelashes
      5-It was very easy to pay I clicked check out on my cart filled out the 3-4 section payment form and that was it
      6-My doll got to me around 10am exactly 2 months/8 weeks to the day after I ordered it
      7-The quality was really good better than I thought it would be actually
      8-The item looked just like the pictures very beautiful
      9/10-I was very satisfied with the product but I did notice a mark on her face that wasn't suppose to be there I being a new buyer choked it up to be dirt or a scuff mark from transport and with a good cleaning it would go away but after many failed attempts I realized it was a sanding error/mark due to it being a few weeks since I opened the doll I decided not to report the issue also I believe a good face up will make the mark disappear due to the marks seemingly invisable appearance to begin with.
      11-I would most definitely order from this company again.
      12-I guess I might but I really would rather buy all my RS dolls brand new Why only RS I don't know I guess I just like them a lot more than any other brand of dolls
       
    4. * What did you order? 1/3 boy body in white skin
      * When did you order? 22 of August
      * Where did you order? By e-mailing Resinsoul
      * How was the communication? Perfect. I tried placing the order through the website but I got errors, so I let them know. Sun responded within 24hrs, and said I could order through e-mail, which I did.
      * How easy was it to pay? Easy, I just sent them a payment via paypal.
      * How long did it take to ship? Within a week, because they had the bodies in stock <3
      * Was the quality appropriate for the price, in your opinion? Yes, I love this body~
      * Did the item look like the sales pictures? Oh much better in person.
      * Were you satisfied with the product? Yes.
      * If you weren't satisfied, how did the company solve your problem?
       
    5. * What did you order? tan/coffee Pixiu with faceup

      * When did you order? 15th October 2012

      * Where did you order? Directly from the website

      * How was the communication?
      emailed me with a tracking number to say my order had been rec'd and again when shipped.

      * How easy was it to pay? Extremely easy, used PayPal through the shopping cart on their site.

      * How long did it take to ship?
      Shipped out on Nov 21st and arrived on the 27th.

      * Was the quality appropriate for the price, in your opinion?
      Absolutely! a bargain, in fact.

      * Did the item look like the sales pictures? Better!

      * Were you satisfied with the product?
      YES! Absolutely. I also love the little carrying-cases that RS dolls come packed in.

      * If you weren't satisfied, how did the company solve your problem?

      N/A
       
    6. Saw that last feedback post is from 2012...decided to post mine, which is recent.

      * What did you order?

      Song boy on double-jointed body with face-up.

      * When did you order?
      21th January 2013

      * Where did you order?
      Directly from ResinSoul's website.

      * How was the communication?
      Perfect - Sun answered e-mails sometimes within few hours.

      * How easy was it to pay?
      Easy, PayPal.

      * How long did it take to ship?

      Shipped 4th March. Delay was because of the Chinese New Year holiday, and I was warned by Sun beforehand. The problem occurred after my boy shipped. RS's website is a pain to understand, so I guess I never gave them the name of my city. My doll took 20 days to ship, which I guess is because of the lack of city name. I was in constant contact with Sun, who promised to send me a new doll if mine didn't show up.

      * Was the quality appropriate for the price, in your opinion?

      Yes, it's even better!

      * Did the item look like the sales pictures?
      RS's pictures don't do their dolls any justice, they're beautiful dolls.

      * Were you satisfied with the product?

      Yup, 100%.

      * If you weren't satisfied, how did the company solve your problem?

      N/A
       
    7. *What did you order?: Natural Skin Song with faceup
      *When did you order?:
      April 2nd 2013
      *Did you order directly from the company, or through a distributor or dealer?:
      Direct from ResinSoul
      *How was the communication?: N/A
      *How easy was it to pay?: Easy payment with Paypal
      *How long did it take to ship?: He arrived on May 2nd 2013
      *Was the quality appropriate for the price, in your opinion?: Even higher quality than expected :)
      *Did he item look like the sales pictures?: He's even better!
      *Were you satisfied with the product?: Very satisfied
      *If you weren't satisfied, how did the company solve your problem?:
      N/A
      *Would you order from this company again?: Yes, ResinSoul Mei!
      *Would you buy this company's products second-hand?:
      Yes, but they are so reasonably priced I'd probably turn to the company site first :)





       
    8. What did you order? I ordered Resinsoul Mei (head) on the double-jointed mature bust female body (aka "Rong" body) in normal skin, and Resinsoul Song (head) on the single-jointed boy body

      When did you order? I placed my order, by email, on August 1st, 2013

      Did you order directly from the company, or through a distributor or dealer? I ordered directly from the company, through email correspondence with their Customer Service Representative (CSR), Sun.

      How was the communication? Communication with Sun was fantastic, he answered all my questions, addressed all my concerns, and even added two items to my order the day after I placed it.

      How easy was it to pay? Payment was very easy, to their customer service email by PayPal. I was even able to make lay-away payments!

      How long did it take to ship? I placed my order on August 1st, finished my lay-away on Friday October 4th, and my order shipped about 5 days later on October 9th or 10th. I received my order on the morning of October 17th, so shipping took about a week - VERY quick!

      Was the quality appropriate for the price, in your opinion? The quality was a lot better than I expected for the price - I honestly thing Resinsoul could get away with charging more for their dolls, but I'm glad they don't because it make it easier to add more to my collection!

      Did the item look like the sales pictures? My dolls look better than the sales pictures. I don't think the sales/company photos do their sculpts justice, these are GORGEOUS dolls :)

      Were you satisfied with the product? I'm incredibly satisfied with my dolls. The only little hiccup was the items I had added to my order (Mei's faceup and a pair of Mai hands) were left out of the initial shipment.

      If you weren't satisfied, how did the company solve your problem? After discovering that my Mei had come blank and that one of the pairs of hands I ordered for my boy were missing, I emailed their CSR. He responded to me the next morning saying they would ship me another Mei head with the faceup done and the missing pair of hands - the items arrived about 2 weeks later!

      Would you order from this company again? Absolutely. I plan to get some dark grey elf-eared dolls from them in the future, I just can't decide which sculpts. I'm not sure if I want to get Mei and Song again, or if I'm going to get a male and female Ju.

      Would you buy this company's products second-hand? If the doll suited my condition requirements, then definitely.

      I give Resinsoul an A+!
       
    9. *What did you order? Resinsoul NS Song with face-up on the double jointed body.

      *When did you order? September 17th, 2013.

      *Did you order directly from the company, or through a distributor or dealer? Directly from the company.

      *How was the communication? Very good.

      *How easy was it to pay? Easy via Paypal.

      *How long did it take to ship? Shipped on October 15th.

      *Was the quality appropriate for the price, in your opinion? He was my first doll and I've never seen/touch a bjd before. But in my opinion, the resin is smooth and there's no seam lines at all.

      *Did the item look like the sales pictures? He looks way better in real life.

      *Were you satisfied with the product? Yes.

      *If you weren't satisfied, how did the company solve your problem? N/A

      *Would you order from this company again? Yes, definitely.

      *Would you buy this company's products second-hand? If it was a sculpt that I love but no longer available, yes, but otherwise I would rather buy a new doll.
       
    10. First off i can not say enough goods things about my experience with them. they are so nice and very accommodating. they had no hesitation to do a custom make up for me on the extra pieces i ordered.

      * What did you order?
      A Yao doll in tan skin, A Rong doll in light grey skin, Another Rong doll in normal skin
      Plus two sets of yao horns in dark grey skin and a set of Sui hands in light grey skin
      * When did you order?
      back in november
      * Did you order directly from the company, or through a distributor or dealer?
      from the company
      * How was the communication?
      it was excellent. they always answered my emails within 24 hours.
      * How easy was it to pay?
      extremely
      * How long did it take to ship?
      took roughly a month to make my dollies then a week to get to me after they were shipped
      * Was the quality appropriate for the price, in your opinion?
      absolutely!
      * Did the item look like the sales pictures?
      yes
      * Were you satisfied with the product?
      100% my specialty requests came out exactly the way i wanted and they even sent me an extra pair of yao horns with no makeup!
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      yes, already planning to place another order
      * Would you buy this company's products second-hand?
      never. i had such a good experience with them i would only buy straight from the company
       
    11. What did you order?

      Resinsoul Bei in Light Tan Resin on their Zi body
      When did you order?

      A layaway back in October ended mid November.
      Did you order directly from the company or through a distributer or dealer?

      Directly through RS.
      How was the communication?

      Superb!
      How easy was it to pay?

      Super easy. Paypal all the way.

      Was the quality appropriate for the price?

      Yes, I paid 145 for my Vala and she was custom made for me in the resin I wanted with the faceup I wanted. And she has no seams. She's perfect.

      Did the item look like the sales picture?

      Better way better

      Were you satisfied with the product?

      A thousand times yes.
      Would you order from this company again?

      Yes!

      Would you buy this company's products second hand?

      Actually my first Resinsoul Doll was a Resinsoul Song I got as a birthday gift last year who was second hand, I adore my Avalon and I just had to have another Resinsoul.
       
    12. Thought I would share my experience, as this is my first doll.

      ~

      What did you order?
      Red Ai, with no face-up

      When did you order?
      Nov 26, 2013

      Did you order directly from the company, or through a distributor or dealer?
      Directly from Resinsoul

      How was the communication?
      Excellent, their contact person Sun answered all of my question promptly.

      How easy was it to pay?
      Very easy with paypal

      How long did it take to ship?
      I did not receive a shipping notice, but she arrived on Dec 27th. Just over 30 days which is what I had expected based on my correspondence.

      Was the quality appropriate for the price, in your opinion?
      Yes! Her finish was smooth and I love the colour. I did suede the joints and but she poses quite well now.

      Did the item look like the sales pictures?
      Yes, but I think she looks better in person.

      Were you satisfied with the product?
      Yes.

      If you weren't satisfied, how did the company solve your problem?
      N/A

      Would you order from this company again?
      Yes!

      Would you buy this company's products second-hand?
      Yes, although I find their prices to be quite reasonable, so I would most likely buy new.
       
    13. What did you order?
      Rong body and two sets of yao hands in white skin and two sets of sui wings in light grey skin

      When did you order?
      April 4th 2014

      Did you order directly from the company, or through a distributor or dealer?
      Direct

      How was the communication?
      Excellent. i always got a reply the next day without fail

      How easy was it to pay?
      extremely. paypal

      How long did it take to ship?
      shipped may 3rd and arrived may 7th (i have never received a shipping notice but when i email requesting a tracking number they send it to me right away)

      Was the quality appropriate for the price, in your opinion?
      Absolutely! This is my fourth doll from them and i have yet to come across any problems or blemishes.

      Did the item look like the sales pictures?
      Yes

      Were you satisfied with the product?
      Very much

      If you weren't satisfied, how did the company solve your problem?
      N/A

      Would you order from this company again?
      Yes

      Would you buy this company's products second-hand?
      ResinSoul has such good customer service and not too long of a wait period so the only time i would order second hand is if it was something i could no longer obtain directly from the company.
       
    14. Adding my FB for ResinSoul

      * What did you order?
      NS Song

      * When did you order?
      April 12th 2014

      * Where did you order?
      Directly from the website.

      * How was the communication?
      Excellent. I did not receive a shipping notice, but when I asked, Sun answered all of my question promptly.

      * How easy was it to pay?
      Extremely easy. I just used paypal through the shopping cart on their site.

      * How long did it take to ship?
      Ordered april 12, shipped may 13 and arrived may 23

      * Was the quality appropriate for the price, in your opinion?
      Yes! He's fantastic for the price. I absolutely love his body's engineering and his amazing, cute hands!

      * Did the item look like the sales pictures?
      He looks much better!

      * Were you satisfied with the product?
      Absolutely. 100% and I love the gift: 2x eyes and brown carrying-case

      * If you weren't satisfied, how did the company solve your problem?
      N/A
       
    15. * What did you order?
      White Mei, with company faceup.

      * When did you order?

      April 22

      * Where did you order?
      Directly from the website.

      * How was the communication?
      Excellent. They were super patient with me, even though I was very impatient.


      * How easy was it to pay?
      Beyond easy. I even went back and added payment for the faceup after the fact. Brilliantly simple.



      * How long did it take to ship?
      1 month, almost to the day.


      * Was the quality appropriate for the price, in your opinion?
      She's stellarly gorgeous.

      * Did the item look like the sales pictures?
      Like everyone else, I think she's better than the pictures. Plus she came with bright green eyes, which was a pleasant difference.



      * Were you satisfied with the product?
      Utterly.
       
    16. * What did you order? NS Resinsoul Li, no faceup.

      * When did you order?
      May 17, 2014

      * Where did you order?
      Directly from the Resinsoul website.

      * How was the communication?
      I didn't receive a shipping notice until I asked about it, a couple of days after the quoted 30 days for production time. However, they always replied to me within 24 hours.

      * How easy was it to pay?
      Very easy, I used the shopping cart through the website. It can be a little confusing, but you can order through e-mail as well.

      * How long did it take to ship?
      She was shipped June 21st, and arrived June 26th. Her box was a little crushed on one side, and the hook on her headcap snapped off due to it. It was an easy fix, so I didn't find it necessary to inform Resinsoul as that was the only issue.

      * Was the quality appropriate for the price, in your opinion?
      Absolutely! She's a very beautiful doll, with no seams. Can't wait to give her a faceup.

      * Did the item look like the sales pictures?
      Much better, really.

      * Were you satisfied with the product?
      Most definitely.

      * If you weren't satisfied, how did the company solve your problem?
      N/A
       
    17. * What did you order?
      Han's head with faceup on Tang's body, plus a light blonde wig.

      * When did you order?
      December 22nd, 2014

      * Did you order directly from the company, or through a distributor or dealer?
      I ordered by email directly from Resinsoul.

      * How was the communication?
      Emails from the company were always prompt and helpful. Sun was very kind and fulfilled all my requests. She's awesome!

      * How easy was it to pay?
      They sent me an email with the total and their paypal address. Payment couldn't be easier.

      * How long did it take to ship?
      The doll was shipped on January 23rd, and arrived on January 30th (2015). I had told them to take their time otherwise I'm sure they would have sent the item earlier.

      * Was the quality appropriate for the price, in your opinion?
      I had heard bad stories about Resinsoul dolls' resin. They say the quality is poor but I don't think so. I find the quality of their resin excellent, a lot better than expected! There's no thinness of the resin around the eyes or ears and the doll is fully sanded. Also I can pose him very well and he can sit and stand without problems. Resinsoul generally ships their doll strung stlighly loose to prevent damages, mine was strung pretty tight instead, which saved me the hassle of restringing him. The doll came with a carrier and a cushion, I guess one can't ask for more for such a low price.

      * Did the item look like the sales pictures?
      Their dolls look a lot better in real life than in pictures! I knew that already but still I was surprised when I opened the box, the doll was much better than expected!

      * Were you satisfied with the product?
      Very satisfied, I couldn't ask for better.

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      I will definitely order from them again.

      * Would you buy this company's products second-hand?
      I would, especially if they have a nice custom faceup or body blushing!
       
    18. * What did you order?
      Ju in blue resin color.

      * When did you order?
      January 22, 2015

      * Did you order directly from the company, or through a distributor or dealer?
      Directly through the company.

      * How was the communication?
      They sent me an email telling me my order would be slightly delayed due to the Spring Festival. I had to prompt them for the tracking information too which they said they would email but it's all well and good.

      * How easy was it to pay?
      Extremely easy through Paypal.

      * How long did it take to ship?
      The doll was shipped on March 7, 2015 and arrived March 14, 2015.

      * Was the quality appropriate for the price, in your opinion?
      The quality and price don't compare. My doll is so, so beautiful. I'm finding it hard to believe how much she cost because the quality is so great.

      * Did the item look like the sales pictures?
      The sales pictures for Resinsoul are terrible, and I knew the doll would look better in real life, but I was still surprised at how wonderful it looked.

      * Were you satisfied with the product?
      Extremely satisfied.

      * If you weren't satisfied, how did the company solve your problem?
      N/a.

      * Would you order from this company again?
      Absolutely.

      * Would you buy this company's products second-hand?
      Possibly, though it's hard to beat the company price.
       
    19. * What did you order? NS Long with Faceup

      * When did you order? April 23 2015

      * Where did you order? Directly from the website.

      * How was the communication? Good, I didn't really have any questions/concerns. They emailed me with the tracking number when he was shipped.

      * How easy was it to pay? I used the shipping cart and paid using Paypal

      * How long did it take to ship? About 3 weeks.

      * Was the quality appropriate for the price, in your opinion? Yes, I plan to get more Resinsouls especially in other colors.

      * Did the item look like the sales pictures? He looks better, and it's easier to see the detail in scuplt; how muscular the legs are.

      * Were you satisfied with the product? Yes

      * If you weren't satisfied, how did the company solve your problem?
      N/A
       
    20. * What did you order? NS Lian no face up with an elf head, a human head, extra elastic, and high heel feet


      * When did you order? March 31 2015


      * Where did you order? Directly from the website.


      * How was the communication? Fantastic! They were prompt with replies and emailed her shipping number, which was through EMS.


      * How easy was it to pay? Very easy, I used Paypal, although Paypal held my money because they thought it was a suspicious purchase.


      * How long did it take to ship? She shipped May 15 and arrived on May 19, so...what, five weeks?


      * Was the quality appropriate for the price, in your opinion? Absolutely!! She's massive and her elf ears are dense, I have no worries about her ears chipping or breaking, same with her fingers. She IS strung super tight and is very kicky though, but I wasn't surprised by this, since she has to be strung like that for shipping. She also came with a very nice carrying case, which I didn't expect. Now I don't have to shell out $50+ for one!


      * Did the item look like the sales pictures? She looks far more beautiful in real life than the sales pictures. She seems to transform emotions depending on how you look at her. I'm smitten!


      * Were you satisfied with the product? YES!


      * If you weren't satisfied, how did the company solve your problem?
      N/A