Ringdoll Company Feedback (ALL)

Sep 3, 2009

    1. * What did you order? K style B, Little Red Riding Hood and Iron Maiden.

      * When did you order?
      At the end of November 2016.

      * Did you order directly from the company, or through a distributor or dealer? Direct on company page.

      * How was the communication? It was good throughout the process and they helped me a lot.

      * How easy was it to pay? It was simple and fast.

      * How long did it take to ship? At the end of November when the order was placed and by the beginning of March they had already been sent.

      The problem was not that they were sent, but the company in which the sending was made. (u.u)

      They ended up arriving at my house in late April (K and Iron Maiden) and in early May (Little Red Riding Hood), not counting how they treated her package was inappropriate, I do not say so, but the person who made me consult The Customs, is a person who works in Customs Cases and who advises me for all the inconveniences that caused me that company of mail (DHL).


      * Was the quality appropriate for the price, in your opinion? Yes, I love the level of detail they have.

      * Did the item look like the sales pictures? Yes, the difference they have in person and in photography is 0.001%.

      * Were you satisfied with the product?
      I am satisfied with them and exceeded my expectations.

      * If you weren't satisfied, how did the company solve your problem? --------

      * Would you order from this company again? I would do it again.
       
    2.  
      #82 Bella_BJD, Aug 15, 2017
      Last edited: Aug 15, 2017
    3. * What did you order? Full-set Raven Doll
      * When did you order? March 1st, 2017
      * Did you order directly from the company, or through a distributor or dealer? I bought directly from the company.
      * How was the communication? It was quick and accurate. They are very polite!
      * How easy was it to pay? Very easy!
      * How long did it take to ship? The company delayed a little bit to send, but, despite this,, they were very nice. They gave me two gift items! And a handwritten postcard apologizing for the delay. I found this very cool!
      * Was the quality appropriate for the price, in your opinion? Yes! My Raven is perfect! His clothes and accessories are wonderful!
      * Did the item look like the sales pictures? Completely!
      * Were you satisfied with the product? I am very satisfied!
      * If you weren't satisfied, how did the company solve your problem? ***
      * Would you order from this company again? Of course!
       
    4. * What did you order? Kar98k Full set
      * When did you order? June 2017
      * Did you order directly from the company, or through a distributor or dealer? I bought directly from the company.
      * How was the communication? Quick and attentive
      * How easy was it to pay? Very easy!
      * How long did it take to ship? Shipping on some of the Kar98K orders was delayed a little, but I was advised of this, and in compensation they provided me with the Kar98K rifle itself (which does not normally come with the Full set)
      * Was the quality appropriate for the price, in your opinion? No doubt as to the quality!
      * Did the item look like the sales pictures? In every detail!
      * Were you satisfied with the product? I am very satisfied!
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Absolutely!
       
    5. * What did you order?
      RGM-40 head
      * When did you order?
      1/29/2018
      * Did you order directly from the company, or through a distributor or dealer?
      Company
      * How was the communication?
      Great, quick and very helpful responses. Their English is good, so very possible to order directly
      * How easy was it to pay?
      easy, using PayPal they will confirm within about 1-2 days. They use a cart system on the website and automatically adds shipping. Only thing done outside website is choosing shipping method through email.
      * How long did it take to ship?
      One week (the head was in stock)
      * Was the quality appropriate for the price, in your opinion?
      Yes. Resin is weighty and smooth. No flaws.
      * Did the item look like the
      sales pictures?
      Yes. The picture looked a bit more translucent but extremely similar otherwise.
      * Were you satisfied with the product?
      Yes, I am very satisfied with my order! Quality exceeded expectations and questions were answered quickly.
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      Yes
       
    6. * What did you order? Judge of Hell
      * When did you order? 10/31/17 within an hour of him being available.
      * Did you order directly from the company, or through a distributor or dealer? Directly from Ringdoll
      * How was the communication? It was great, got conformation email quickly and updates too.
      * How easy was it to pay? I used PayPal so it was easy.
      * How long did it take to ship? They said 60-90 days and it was 85 days when I got my shipping notice.
      * Was the quality appropriate for the price, in your opinion? Yes
      * Did the item look like the sales pictures? Yes exactly.
      * Were you satisfied with the product? Very, it is an incredible doll with so many parts.
      * If you weren't satisfied, how did the company solve your problem? n/a
      * Would you order from this company again? I have and probably will again. I already own 8 Ringdolls.
      [​IMG]Odom wrapped up in his work by SteamWitch, on Flickr
      With 2 of my other Ringdolls, in Ringdoll outfits.
      [​IMG]3 RDs 1 by SteamWitch, on Flickr
       
      #86 SteamWitch, Mar 9, 2018
      Last edited: May 16, 2018
    7. * What did you order?
      A Kid size outfit and an 8-9" wig.

      * When did you order?
      18 Feb 2018

      * How was the communication?
      Quick and friendly, all via email.

      * How easy was it to pay?

      There was a hiccup with paypal on their site, but my payment was confirmed after I emailed. Ringdoll very kindly answered my emails despite it being Lunar New Year holiday.

      * How long did it take to ship?
      I ordered and paid on 18 Feb, during Lunar New Year Holiday. Payment was confirmed on 1 Mar, and my order shipped 4 Mar.

      * Were there any missing or broken items in your order?

      No, everything was perfect.

      * If there were any problems with your order, how did the company handle them?
      My payment showed up as failed initially, but Ringdoll emailed me to let me know it went through. The site payment confirmation was delayed for some reason.

      * Would you order from this company again?
      Yes, if I was ordering enough to make the minimum shipping fee of $40 worth it.
       
    8. * What did you order ringdoll style b Dracula full set
      * When did you order February 22nd
      * Was the quality appropriate for the price, in your opinion absolutely he's one of the bast dolls I ever had
      * Did the item look like the sales pictures? yes
      * Were you satisfied with the product? yes
      * Tell us some of the positives and negatives about this product (optional) his head is a little bit small and I'm not a really big fan of his wig but all in all he's perfect * Would you buy more from this company? 100% yes

      Feel free to include one or two photos of your purchase.
       
    9. * What did you order Ringdoll Judge of Hell (basic doll, normal skin)
      * When did you order My layaway was finished and order confirmed January 15th, 2018
      * Did you order directly from the company, or through a distributor or dealer? Direct from Ringdoll.
      * How was the communication? Fantastic. Lots of quick responses and answered all of my questions. I am really grateful for their communication, especially!
      * How easy was it to pay?
      Layaway was really simple, quick, and easy, and they were quick to let me know when they received my payments.
      * How long did it take to ship?
      He shipped out on May 19th and got here May 22nd!
      * Was the quality appropriate for the price, in your opinion Oh my gosh, yes. He is absolutely incredible.
      * Did the item look like the sales pictures? Yes.
      * Were you satisfied with the product? Beyond satisfied!

      * Would you buy more from this company?
      YES. I am planning on another doll now as I type...

      [​IMG]
       
    10. *What did you order?

      Ring boy body 70cm

      * When did you order?

      April 4 2018

      * Did you order directly from the company, or through a distributor or dealer?

      I ordered through acbjd.

      * How was the communication?

      They’re always good.

      * How easy was it to pay?

      I used PayPal, so yes.

      * How long did it take to ship?

      Hasn’t shipped yet.

      * Would you order from this company again?

      I’ll see when I actually get the doll.
       
    11. * What did you order? RD Grown Dracula Style-B incl. Face-Up
      * When did you order?
      Sept30 2018, but I had contacted them before for a direct transfer on a doll fair (unsuccessful)
      * Did you order directly from the company, or through a distributor or dealer?
      Directly on their website
      * How was the communication?
      Very good. I always got quick and helpful replies.
      * How easy was it to pay?
      A little difficult, because RD wants to re-contact you before paying
      * How long did it take to ship?
      ~5 months
      * Was the quality appropriate for the price, in your opinion?
      The doll and the Face-Up totally! The eyes could have been better (simple plastic-bowl eyes), but that's a tiny issue compared to the awesome quality of the doll!
      * Did the item look like the sales pictures? Yes, totally
      * Were you satisfied with the product? Yes
      * If you weren't satisfied, how did the company solve your problem?
      -
      * Would you order from this company again?
      Yes, but through a dealer, to simplify customs
       
    12. * What did you order?
      Wei Wuxian fullset

      * When did you order?
      10 December 2018

      * Did you order directly from the company, or through a distributor or dealer?
      Directly.

      * How was the communication?
      Fantastic!

      * How easy was it to pay?
      Super Easy!

      * How long did it take to ship?
      Shipped sooner than expected.

      * Was the quality appropriate for the price, in your opinion?
      Yes! Definitely!

      * Did the item look like the sales pictures?
      Yes! Even better!

      * Were you satisfied with the product?
      Absolutely!

      * If you weren't satisfied, how did the company solve your problem?
      No problems.

      * Would you order from this company again?
      Yes! Already have.
       
      • x 1
    13. Ringdoll Review:

      What did you order?

      I ordered the Wei Wuxian Full Set.

      When did you order?
      November 2018

      Did you order directly from the company, or through a distributor or dealer?
      Directly from their English language website. It was really easy!

      How was the communication?
      Very good! I had to contact them a few times with questions but they always responded within 24 hours. Everyone I talked to was lovely.

      How easy was it to pay?
      Very easy, I was able to use PayPal so I felt that it was easy and safe.

      How long did it take to ship?
      The preorder period was long but manageable. The shipping time was inhumanely fast. I paid for insured shipping and my package was shipped through DHL. I received my shipping notification and 2 days later my package arrived. I was shocked at how fast they were able to ship him.

      Was the quality appropriate for the price, in your opinion?
      The full set was a little expensive but for the quality of the doll, the face-up, the clothes, wig, eyes, extra hands, and accessories, I think it was appropriate. I loved him so much I think he was well worth it.

      Did the item look like the sales pictures?
      Yes, my doll looked like the promotional photos. I was impressed with the quality of everything.

      Were you satisfied with the product?
      I was very satisfied with my doll. He was gorgeous and carefully packaged. His clothes, wig, and accessories were lovely as well.

      If you weren't satisfied, how did the company solve your problem?
      I was satisfied but I had an issue where I moved during the preorder waiting period. The customer service team was so helpful and made the change for me and reassured me.

      Would you order from this company again?
      Of course! I am planning my next purchase from them.
      If you have any questions about my purchase, I’ll be happy to talk more about it! Thanks!

      #1
       
    14. * What did you order?
      Messenger, blank head in wheat color
      * When did you order?
      22th of February, paid in full.
      * Did you order directly from the company, or through a distributor or dealer?
      I have ordered from RD taobao shop, using Taobaotrends as a shopping agent.
      * How was the communication?
      At first I communicated with RD through Taobaotrends. When I felt it was not enough I wrote an email. They did not reply. On 30th of September, when instead of shipping notice, I got news, what RD badly cast my doll head, I wrote to their Facebook. Belated I did get a reply there. They were stalling for time. I got a confusing message from my SA. And RD facebook person, when they finally replied on 12th of September, and clarified what the head was finished.
      * How easy was it to pay?
      Easy. PayPal.
      * How long did it take to ship?
      RD sent my head out on 13th of October. 156 working days, it was as long as other people waited for a fullset Messenger. And I waited for a blank head.
      * Was the quality appropriate for the price, in your opinion?
      Yes, for the price. But not for the time I waited.
      * Did the item look like the sales pictures?
      Yes
      * Were you satisfied with the product?
      Partially.
      * If you weren't satisfied, how did the company solve your problem?
      They didn't solve anything. Not even a sorry or apology gift.

      So what was a problem?

      • Waiting time, why it was so long
      • Ringdoll actions what even prolonged that wait time
      I was told it will take 90-120 working days (4,5-6 months) One would expect 90 days for smaller parts, around 105 days for full dolls, and longer for fullsets. Ringdoll is 10 years in business, they should know how long it takes them to produce their parts,no? In May they solved their problem with overdue orders, by changing the wait time to 120-180 days.

      Happily I was searching for arrival photos of Messengers. First blank ones came in May ( 5 m.), at the end of June someone got a blank doll (110 days) when in July came the most fullset messengers. Someone who ordered a blank messenger head in white a week later than me got it July too (89 days). So the estimate I was given was true and real.

      July came, but I did not receive my head. Not ready, was a message I got from my SA. The 120 working days estimate ended on 20th of August. My order was not even in production. Ringdoll did not even start to make my order after promised 120 working days. My measly doll head. At that time, other people who ordered in wheat color resin posted in Ringdoll waiting room. Ringdoll did not cast any wheat orders until the end of August. Others were waiting since November 2018 for that color! I checked before ordering, Rd did not have problems casting that resin in 2018. People waited regular wait times for that color before 2019. In 2019 wheat color was cast around January February and at the end of August. If I had ordered at the end of December or in January, as I almost did, my wait time would be 10 months. It would not be shorter.

      At the end of August my head went into production, and was supposed to be made in the beginning of September. On 10th of September I messaged my SA and RD told them, what the head will ship during this or next week. Until 24th I did not get any information, and messaged my SA and wrote an email to Ringdoll directly asking about updates. If RD shipped my order as promised, taobaotrends should have received it by that date. Ringdoll waiting room looked like a war zone at that time. News about customer casualties were coming every week. 10 months, 15 months, missing items, missing orders.
      :sumomo:ghosting and uncertainty. At the same time someone would get their orders in 5 months.

      China had a Golden week on 1-7 of October. I desperately hoped my order will be shipped before that time. On 30th of September, before the Golden week I got a reply from taobaotrends. Ringdoll told them, what there is a small color difference, they will remake the head, wait longer. Happy week long holidays.

      Hold your tea, folks. It took Ringdoll 3 weeks to learn that the product they made was faulty. They wasted 3 weeks. Remember the Wei Wuxian 2 videos Ringdoll posted? One video is about packing and another is about quality check. I was so excited, watching them and did not catch on what, that I am seeing is partially wrong.

      They check quality, clean, sand some minor details on already assembled doll. WW's head with a faceup laid next to the body on the table at that time.

      After learning about almost month of wasted time, I messaged Ringdoll on Facebook, in hopes to get a better estimate. They replied in two days, asking about RD order number. My email was left not replied, by the way. Normally RD can tell Your information on Your order, and Your RD order number. I guess they were stalling for time. Oh and holidays. All information after the 7th of October.

      Long story short, they made my order at the beginning of October. On 12th it was already finished. It took them less than two weeks, too.

      And another thing for your consideration:
      Who of us, who are waiting for our dolls/parts/stuff for more than 6 months/180 calendar days, can return our money back through PayPal? The wait time is now 120-180 working days. 120 working days is about 180 calendar days. Ringdoll promises to start to make ordered product, after the Paypal protection ends. :chibi How nice of them, no? Will we notice fast enough what they are not sending any of their orders out? Will we notice, what they send only a small fraction of orders made?

      What do they do to manage their orders?
      • Release a new doll per month. While not casting any existing orders and not knowing when, they will cast said orders.
      • Start a crowd funding in order to buy rights to a new IP. They wished to create a dragon from Nezha movie. The post was posted at the end of August/beginning of September. It was a short lived post:( because they got a crowd, but not a funding. Weibo still has everything, if you wish, you can find it yourself. Ringdoll weibo does no longer has that post, though :sneaky It is hard to say did they give up or not.
      • The last point rises two questions:
      1. Do they, after the success of Mo Dao Zu Shi, want another promising project, with a possibility of over 1000 orders? :whee:
      2. Why crowd funding? The IP is too expensive? They no longer have money?:?
      It looks like they send orders after opening preorders for the new sculpts. I mean after getting money from new preorders. :chibi Do you see a bubble about to burst?

      * Would you order from this company again?
      I am done playing a Russian roulette with RD. They are greedy and unorganized. From a company who is 10 years in business anyone would expect another level of service.
      [​IMG]ringdoll teen messenger wheat resin by Swampruler, on Flickr
       
      • x 2
    15. Negative feedback for ringdoll

      * What did you order?
      limited Ringdoll Wudang-Chuliuxiang fullset

      * When did you order?
      8/10/2018 and paid in full.

      * Did you order directly from the company, or through a distributor or dealer?
      I ordered directly though the company.

      * How was the communication?
      Communication was okay but trying to get them to correct issues was very poor.

      * How easy was it to pay?
      Easy

      * How long did it take to ship?
      Ordered on 8/10/2018 and it arrived on 7/12/2019 then I had to send the head back to be fixed and by the time it was fixed and sent back it was 10/22/2019, so over a year to get what I ordered.

      * Was the quality appropriate for the price, in your opinion?
      NO , very poor painting on the armor and faceup and clothing is not high quality.

      * Did the item look like the sales pictures?
      No

      * Were you satisfied with the product?
      NO

      * If you weren't satisfied, how did the company solve your problem?
      Ringdoll fixed the head Grudgingly and only after a lot of messages and pictures of the damage and there were more issues with getting it fixed once they got it.
      I did not bother them about the armor as I did not feel like dealing with them.

      * Would you order from this company again?
      I will NEVER buy from ringdoll again, They have poor customer service and quality and they love to release new dolls while they delay on finishing existing orders.

      damage to forehead and sealant on eyelashes.
      [​IMG]DSC09266 by Stormyhorse, on Flickr
      [​IMG]DSC09297 by Stormyhorse, on Flickr

      [​IMG]DSC09459 by Stormyhorse, on Flickr

      picture below shows the eyebrows, The right one was much higher then the other
      [​IMG]P2600332 - Copy by Stormyhorse, on Flickr

      View from above, notice the eyebrow on the right

      [​IMG]P2600524 by Stormyhorse, on Flickr

      Below is the picture they first sent me of the supposed fixed faceup that was actually the same damaged one with nothing fixed :vein .
      [​IMG]the picture ringdoll sent of the unfixed head saying it was fixed by Stormyhorse, on Flickr

      Poor paint job on the armor ( You may need to go to flickr to zoom in on the picture to see the details)
      [​IMG]P2600590 by [​IMG]P2600583 by Stormyhorse, on Flickrhotos/[email protected]/]Stormyhorse[/url], on Flickr
      [​IMG]P2600592 by Stormyhorse, on Flickr

      deep gouges on the inside neck hole area, head arrived with them .

      [​IMG]P2600264 by Stormyhorse, on Flickr
       
      #95 Stormyhorse, Dec 4, 2019
      Last edited: Dec 25, 2019
      • x 2
    16. Negative feedback for Ringdoll


      * What did you order?


      A K head, Normal Skin blank.

      * When did you order?

      May 9 2019, paid in full.

      * Did you order directly from the company, or through a distributor or dealer?

      From a incredibly reliable and honest dealer I have purchased from many, many times before.

      * How was the communication?

      Communication with the dealer is great.

      * How easy was it to pay?

      It was easy

      * How long did it take to ship?

      After 14 months waiting Ringdoll still have not shipped my head to the dealer. Instead I just found out they have CANCELLED the order and reset my waiting time from Zero. So after waiting 14 months I now start over in the waiting process. The company refuses to do anything to solve the problem.

      * Was the quality appropriate for the price, in your opinion?

      Ringdoll never delivered the head. The only thing I’ve gotten are excuses and more delays.

      * Did the item look like the sales pictures?

      Ringdoll did not deliver the head and only make excuses.

      * Were you satisfied with the product?

      No, I paid for an item the doll company has not delivered after 14 months waiting. The promised delivery time was 3 months when I ordered! If you write and ask Ringdoll about ordering the same head today they will reply that the delivery time is 3 months - this is clearly not true!

      * If you weren't satisfied, how did the company solve your problem?

      Ringdoll does not solve problems. They only leave the dealers and customers with the problems claiming “it will be delivered in another few months”, and then nothing happens until the next delay happens.

      * Would you order from this company again?

      I would NEVER not EVER buy from Ringdoll ever again. Stay away from this company! The dealer on the other hand is wonderful, kind and are doing all they can to help during this situation. If anyone has any questions and would like more info on this experience, don't hesitate to PM me. I'll be happy to share my experience with hte company over the years and help out if I can.
       
      • x 3