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Serenade Doll

Feb 3, 2015

    1. [MENTION=69477]Vesuvia[/MENTION]. Dont worry it will be okey! They starting to understand better what we writing to them. They even marked package as i asked them :) so customs didnt hold her.

      Here is my Ava and additional head Nun


      [​IMG]

      https://farm1.staticflickr.com/541/20255203396_a6935d4094_o.jpg

      https://farm1.staticflickr.com/524/20093523228_592c19056b_o.jpg


      sooo, happy about them! I dont know yet about shoes, but some clothes from chubby MSD will work :)
      as for eyes. Ava And Nun - 10mm fit best!
      wigs 6-7inch fit nice i think 5-6 will be a little to tight
       
      • x 2
    2. I did finally get my second package! Shaial- your Ava is gorgeous! I LOVE that wig on her !!!!! Where is it from ?
       
    3. The dolls are very pretty, so light, thin and feminine... :aheartbea

      However I would't want any of them so far, they are too different from all my other dolls and won't suit. I wonder if the company will produce dolls in more traditional proportions, as the team seems very talented and creative.
       
    4. Glad some of the teething problems are being sorted. The agent specifically states you can't pick face-ups... and the other options aren't available so I'd rather order direct to be able to pick all the different hands I want to try xD And for all the clothes xD I would love to see some more pics!
      Has anyone picked a face-up from Serenade doll yet?
       
      • x 5
    5. Oh man oh man oh man! I think I have to stay outta this forum because all the beautiful pictures makes me even more crazy to get my nun! It's like insane feet stomping excitement. It's almost too much. Lol.

      Shaiel - she's sooo beautiful! The last wig is insanely gorgeous!
       
    6. [MENTION=20202]Shaiel[/MENTION] Beautiful painting of Ava! The fatio wig suits her so well... I have the same one on my smaller dolls but it looks stunning on Ava! Did you paint your Nun Sp. yet?
      I'm surprised there aren't more Nun/Nun sp. pics. I'd love to see more profile shots of her <3 I love these dolls, but I'm finding it really hard deciding who I'd pick... (not that I have the money ready... but it's nice to be prepared :P :P)
      The slender bodies are so elegant. Did anyone just get the super high heel legs? What are they like?
       
    7. Wow, your Ava looks absolutely gorgeous!! What a stunning faceup.
       
    8. Glad to hear they are shipping orders out, these are lovely dolls.

      Shaiel- Wonderful faceup's on your dolls.
       
    9. That faceup is georgeous! :D
       
    10. Wow your face-up is fabulous! I have yet to get my Su finished...
       
    11. Dear friends! Just don't know what to do with my problem as I was a fool really and closed PP case with Serenadedoll. And now I'm left with no money and no doll(( I've ordered Ava with makeup and a lot of extras in April and got no answers and no confirmation of order and my page on Serenadedolls was blocked. I opened a case in PayPal - just to hear from Serenadedoll as they were ignoring my letters. Ok, they answered me as PP connected with them and confirmed my order. I happily closed the case (what a fool am I!!!) Since then, they asked about the type of makup in May - and then silence,silence,silence. I've sent messages every day from August1, phoned PayPal - but I can do nothing as I believed them and closed the case and have no letters, no doll no refund.
      I thought I MUST share this with my DOA friends as that is so strange and I'm really feeling so sad and fooled and robbed at last.
      What a beautiful dolls. What a strange management.
       

    12. Sorry to hear that you are having problems with them, I hope you get your doll safely. Maybe you can let Paypal know what has happened since you closed the case, they may re-open it for you.
       
    13. I understand that this must be troubling to you, but other people have received their dolls, so I'm sure you will also. They are unlikely to respond until they have an update for you. Four months is not such an unusual time to wait for a BJD.
       
    14. Oh, I called Paypal already, they said its impossible to re-open the case. Serenadedoll sent me letters in May, we discussed details of makeup and they were very friendly and replied immediately. They said the doll is ready. But now is August and three months for makeup is a a bit too long.
       
    15. did you pay with paypal or use your credit card via paypal? if the latter, you could try a charge back - paypal won't like it (I've gotten a warning from them for bypassing their claims system) but maybe you could mention exercising that option to paypal to see if they'll do anything. luck! hope you get it resolved/your doll!!
       
    16. Thank you!Yes, that may work - I will be connecting both Mastercard and PP service again then. But frankly I would prefer a doll instead of money back. They are so special and delicate - pure beauty itself!! So, will try to keep patience for some more (but its hard, I know that since April one happy owner of Serenadedoll got another one from them already((Can't imagine what have happened and why they are preparing my doll for so long or they forgot about my order.How could this happen?If only they drop me a message(
       
    17. glad you used a cc - maybe write Serenade an email and tell them if they don't unblock your account and ship your doll to be received by a certain date you will file a fraud claim with your cc? I agree their dolls are beautiful (which is why I've been lurking on this thread :)) and I hope you get yours soon! 3 months is definitely too long for a face up!!
       
    18. Yeah- NEVER close a dispute once it is open until your doll is in hand. I wasn't able to get them to respond or fill my order until the last day that they had to respond to my open case. They promised they were sending my product and gave me tracking number. I did finally get my package (it was actually shippped a few days later than when tracking info was provided) - and I closed the case once the items were actually in hand.

      They used to be pretty good at responding although there are significant language barriers that interfere with communication. Sometimes drastic action seems to be the only thing they understand, unfortunately.

      I do hope that anyone else considering one of these gorgeous dolls- gets one through their ebay vender and NOT through the website!
       
    19. It's so disheartening to hear about the problems people are having with Seranade Doll at the moment.
      I'd love to get one their dolls but I wanted to order a lot of the clothes and optional parts that aren't available through the ebay agent. I could always live without those though I suppose... >_<
      I hope all these issues are purely down to workload and communication problems rather than anything else - they could really do with getting a couple of people in to help with the language barriers, I think it would make a big difference. I feel like if this continues then they're going to end up being stuck with something of a negative reputation before long.
      Either way I'm going to wait a while until ordering and see if things pick up. I hope that people who are waiting on an order receive their dolls and items safely and without too much stress and upset caused.