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Should you have to return your broken doll part when you are paying for a replacement

Feb 16, 2009

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    1. It's probably not as unlikely as you think. Considering the popularity of Volks on the second-hand market, I can see someone trying to make a buck off of 'broken' spare parts. It's a silly and convoluted way to make money, but I wouldn't be surprised by it.
       
      #41 Celebare, Feb 17, 2009
    2. Okay bad comparison, here is a new comparision. Your vehicle that you drive. It is no longer under warranty and your alternator goes out. You have a custom car that needs the alternator from the manufacturer of the car.

      They tell you yes they can replace it for a fee, if you send the old one back.


      My point is that most companies do not do this, this is an unusual policy.

      I agree with you completely about a company policy is a company's poilcy and do not take issue with a company's right to have their specific policy in place.
      They could in effect not even offer ay sort of replacement. Understandable.




      Actually I worked for for Sega of American and Sega of Japan and we would keep detailed records of all customers who called in with complaints /repairs and work orders and purchases etc. So if an international company like Sega can keep records of customers then I dont see why it is so hard for a doll company who maybe does half the business , can do the same. And this particular company does.


      So you are saying that I am just asking these questions , to argue? How are you suppoused to ask a company about their policy with out asking questions?

      This forum is called "Dolly debate" part of the requirements or suggestions it makes to start a debate is to ask thought provoking questions . I was meerly trying to follow the forum's guidelines. You say it sounds like I am arguing with you, I think you are getting too emotionally involved with this thread.

      Just because some disagrees with you doesnt mean they are arguing . Please don't take it so personal. I am not trying to 'convince' anyone person or company to ' do it my way and I am right' . I am not a control freak in the least.

      I only answered you and a few others back because you asked questions in your post, you didnt meerly post your opinion, you specifically asked'How is it UNfair?" If answering you back is what you considering arguing with you, I apologize, I dont want to argue with anyone.

      I started this thread to get people's thoughts ,feelings and opinions on the issue . In my original thread I never once say ' Old evil so and so company is doing ME wrong" In fact I never said what company it was or if it was even happening to me. The entire situation could potentially be hypothetical.

      ---End----


      A person could want to keep the damage item based on principle because this practice of sending in an old item that is not under warranty while you are paying for a new replacement is an UNusual one in the United States.

      But two , a person could want the part to practice things on the resin, to see how a chemical cleaner will affect the resin, or how a temp tattoo will adhere to the resin or how a paint will look or even how a new mod tool or dremel bit will affect the resin etc.

      --End--

      It seems to me that most people seem in agreement with one another that it is to keep control of the after market ' black market of broken parts':lol:

      To avoid scams or fradulent claims.

      To test weakness in their resin or any design flaws.

      Did I leave any out?
       
      #42 Aichan, Feb 18, 2009
    3. In my mind, it's more like you've bought a set of dishes that all come in one box and aren't sold separately, and you break a mug. The company doesn't usually sell its mugs separately but are willing to do something out of the ordinary, in exchange for you giving them the broken one.

      Car parts are generally able to be bought individually, otherwise it would be impossible for any mechanic other than the dealership to ever fix a car.

      The key point with the broken doll piece is that it's a piece that is not sold on its own and they are basically doing you a favour by even letting you buy a spare. You're perfectly free to turn down their terms, they aren't FORCING you to send them the part, you can choose not to send the part and they can in return choose not to do you a favour by allowing you to purchase a part they do not sell separately.

      As far as my understanding goes, if a product is not under a warranty then the company making the product is not required to offer or sell replacement parts in case of breakage. I know this varies for some things (like cars, and some electronics or other functional devices) but for a functionless art object especially, I don't think they have any obligation to supply you with anything, free or not.
       
      #43 skwerlie, Feb 18, 2009
    4. The company is being kind in letting you get a spare part anyway, even though you broke the doll long after purchasing it. Like you said, it's not under warranty. So they're under no obligation to give you a new piece at all.
       
      #44 Celebare, Feb 18, 2009
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