I was surprised they refunded me. I hadn't expected anything nor did I contact them in the hopes of getting anything. I just thought they should know that the face-up was exceptionally sunburned looking and certainly not what I was expecting at all. I can completely understand the default being all the same across the board. That's why it's called a default face-up. SD has been very good when I've emailed them about questions. Eilam (Vito Rail) has the default face-up minus the strange lines under his eyes at my request. I'd offered to pay extra for that to be left out of the default but they said it was no problem to leave the lines out. I love his face-up and can't imagine him with a different one. My Souloid also has the default face-up for the head I have on the body (yea for free head events!). They were very good about helping me instruct them to NOT paint the Phiel head but to paint the Titika head with his default face-up so there wouldn't be any confusion.