@Sarahann15 At your service! What did you order? Spiritdoll Smart girl body in white skin When did you order? April, 05, 218 How was the communication? Almost non existent. After I had paid the body in full (on the same day I've put up my order) the status on their website was "processing" for three months and no updates. After three months I first contacted them and asked about an update, they answered in English and said that the body should be shipped soon. So I waited but nothing happened... After three more weeks I asked them again about the status of my order and they said that it should be shipped soon. Ugh. Three days after their reply I received the package with the body! The status on their website changed to "shipped" and they sent me the tracking number ca a week after I've already received the doll. So I'd say the communication isn't very good but at least they do reply to your emails. How easy was it to pay? Very easy and comfortable; I paid in full when I placed the order, using PayPal. How long did it take to ship? Almost four months! Was the quality appropriate for the price, in your opinion? The quality is amazing, no complaints! The body has a very nice white color and absolutely no seam lines. The Smart girl body is by far the best poser in my collection! Did the item look like the sales pictures? Yes, definitely. The sculpt of the body (especially the hands) is very delicate and full of details. Were you satisfied with the product? Absolutely yes! If you weren't satisfied, how did the company solve your problem? With my order there were no problems to be solved so I can't speak from experience. But tbh I doubt that a company who doesn't send out the shipping notice on time and seemingly replies with generic answers (body will be shipped soon, thank you for your patience) would be of great help in case there are problems. Would I buy from them again? Actually I did buy from them again After I've received the body I was so impressed with their resin quality and sculpting work that I ordered a Smart head sculpt including face up in white skin. Hopefully the resin will match!