What did you order? Supia Hael - Whiteskin, New body, face-up (with custom tweak), hands, wig + eyes. When did you order? 17-12-2011 How was the communication? Good, they answered me 2/3 times on the q&a. How easy was it to pay? Easy. How long did it take to ship? Around 2 months. Was the quality appropriate for the price, in your opinion? yes! Even though I would not get a face-up from them again as they are not for my taste. Did the item look like the sales pictures? Looked better in real life. Were you satisfied with the product? Very satisfied. Would you order from this company again? Yes I would, but I will wait until they start answer their q&a again. Would you buy this company's products second-hand? If needed, yes.