Tan DoT are not worth their price

I am tired of the BS of these companies.
Why do they have to do cheap work? Like making the doll and painting it on top to make it tan, why can they add the color to the mix and avoid all of these problems.
What is going to happen 5 years from now to the people than own a Tan el or Tan DOT…because sooner or later I don’t care how much Mr super clean you spray to
the doll, the makeup will fade. (I have dolls that proof that)
To make a bigger profit that is why.

They probably paid Chesca a lot less than a professional makeup artist.
Honestly I don't think any of these dolls cost that much to make, imagine production cost around $100 per doll and then they want to sell the doll for $700 and it has all of these problems.
I know a lot of people are going to jump on me now to defend these companies, but please be objective these people are making huge profits and the quality is not always the best.

I am very tired of these situations. Every company has issues. The quality of the doll and resin, the amount of dolls that they produce, their customer service (some think they are God), the time that takes for you to receive the doll and they don’t like to reply to e-mails.

Because of the amount of dolls that I got I deal with almost every doll company and none of them are perfect some better than others. The only I haven't had any problems so far is Latidoll.

I got a dollmore Youth Dollmore Eve - White Butterfly - LE15 , she was suppose to come with the hands that are on the picture with the nails that match the color of her lips, Instead she had other hands on her, the extra hands were on the box; it took me a while to find then because they were tape underneath the bubble wrap, but they don't fit into the joint.
The doll had a complete circle joint and the painted hands are meant to be for half joint so the extra joints were in the box (you couldn’t even see then) but in order to put the half joints you have to take the entire doll apart and assembled the doll with the new joints so she can have the hands that she was suppose to come with.
Why do you have to go through that?
She should it come with those hands in the first place.

Volks is another one…their customer service is suck and their ego…
Last year I got a doll from them with a broken neck, it took me over a week to get a replay from them, the first replied was an automatic response, the second one was somebody telling me that it was going to tell their manager about the doll. I e-mail them pictures and everything and at the end they made me shipped the doll back to them paid for EMS shipping plus insurance and they refused to refund me the money.

I guess at the end it’s our fault. (The customers) All of us pay the price that these companies want for their dolls regardless of high crazy or high they are.

Geri

 

*applauds pony_gery* Wonderfully put!

 

*joins in the applaud* i agree whole heartedly with what you wrote Pony_gery

 

WHY can't they do better at Quality Control AND Customer Service.

If they see the problem before it's shipped out around the world, WHY not do something about it, instead of letting it slide?

It's not like we're spending $20 on something that's easily replaceable.

Some of these companies, who started out doing things pretty well... have started messing up.

I've heard about A LOT of sour deals (for example, just to name a few):
*They mix orders (send you someone elses doll)
*Send you dolls with different anatomies (a friend has a Jade... only true one in existance... that the company sent out a girl... not a boy)
*Different skin tones (white head, pink body)
*Two left feet (through dollmore... I kid you not)
*Different Resin Batch colors (as in the case of the Tanned Els).
*Or in one case with my friend who ordered a 60 Narae and received the smaller Narae in it's place
((ordered from a company I previously mentioned - not to be confused with dollyholic or dollfair.com))

Why can't they change their policies?
If THEY messed up the order, WHY do WE have to pay for shipping back to them?


~~~ All we're trying to say is that if everyone keeps on ignoring the problem (and jumping down people's throats who post about it), it's only going to get worse. I know that a lot of you worship and revere these companies, and we're NOT trying to put them down. But they Aren't gods. They have enormous flaws; and we think its about time that people started hearing out our problems with them. ~~~

((And "Woot!" Gery. You're right on!))

 

as far as defending the company goes, I can see why a lot of people want to. Even I want to, although here it is obvious they are at fault, at least with the makeup (but I'm sure that everyone agrees on that point).

The title of this post makes a very broad, and I have to say innacurate statement. So far this is the only doll sent out that people were not happy with. Yes, one is too many, but that's another argument altogether.

On THIS topic, about tanned DOTs being priced too high due to the flaws they have, I do not believe this is true. Many people were more than satisfied with their dolls.

Many things were listed that were not the fault of the company. While I agree they could have made some things clearer I do think that the buyer has some responsibility to research what they are purchasing. Seams are always left on tan dolls (I don't know of a single tanned doll that is okay to sand and DOTs are not the first tans in existance). Customs charges and wait times were not good things to add to that email either as all of these things cannot constitute fault with the doll or company. DoDs wait time is infamous.

Anyway, I'm curious to see how DOD will respond when another letter is sent.

 

I wasn't only naming DoD. I was speaking about other very popular ABJD companies who have problems that people like to cover up.

 

Whoa....I was shocked at the lips in your pic!! I would be hoppin' mad if I were you. Really steamed! I hope they reconsider and do something to make your doll right. I was considering a Shall when they become available again, but, if they treat customers that way and allow such schlocky work to get past them, I won't touch 'em.

Best of luck to you and I do hope they make it right!

Penny

 

I can't comment on the Tan DOTs, or DOD in general, because I don't own any. But about the price...I don't know exactly how much materials cost, but the impression I have is that resin isn't cheap and with tan dolls, companies end up throwing numerous ones away because the color didn't set right. There is also the *time* it takes to make one. There's a lot of work that goes into them by real live human beings and that's also going to affect prices.

I'm sorry that you've had problems with so many dolls. I only own three thus far (all from different companies) and I've never had any issues. One thing to remember is that what might drive one person nuts, might not seem like a big deal to some one else. Also, things made primarily by people rather than automated manufacturing processes tend to have more small flaws--you can see the hand of the artist. Obviously if something comes broken or damaged, that's a whole nother story.

It sucks to be disappointed with something that you paid a lot of money for, and I'm not saying that companies should never be critisized or that they don't make mistakes. These companies are run by humans and no matter how well meaning people are, they screw up sometimes. But these aren't all huge scandles, and many issues may only happen to a few people out of a lot of customers.

 

aaah... I dunno... T__T; I remember back then... DoD used to be very nice and replies e-mails within 24 hours...

and they sanded their dolls to perfection and coat it too...

I guess when a certain company gets more customers they become... less considerate?

TT___TT now I'm afriad to get a twingkey...

must find... others-not-well-known-companies... like... latidoll.... or Luts... with good people!

 

I don't mean any offense by this, but the sheer number of dolls that you own dictate that, statistically speaking, you'll have experienced more problems than any of us.

Out of all your dolls, how many times have you had a problem with a doll, sufficient that you had to contact a manufacturer? I am curious; I believe you're the only member on the board probably to deal with so many companies in such a great number. :smile:

Please let's keep the topic focused on positive, constructive things: statement of fact, and what one might do in response. Complaining and venting is one thing, but after a certain point, it becomes bashing, which isn't helpful to anyone. It's good to discuss a problem with a company because then people are aware of the issue, what the customer tried to do, what the company will do, etc.

It's my strong belief that if you have a problem with the way you received a product, it's good to post about the problem. With this thread, many people have discussed their experiences with DoD as well as tanned Shall or tanned dolls in general. Constructive.

After that point, though, it's up to the customer to try and resolve things with the company. It's also my strong belief that if you want a company to do something for you, regardless of whether you feel it's "your right" or "their responsibility," when approaching that company it's best to be very polite, and very clear about setting your expectations. It's also advisable to read up on their return or exchange policy before approaching them with "demands."

 

Pfeh. I'd redo her faceup for free for you.

 

I think the least they could do is refund you the going price of their faceups, ($45), because that face up is not professional. The artist may be able to do clothes better than Versace, but it doesn't mean she can paint!
It's sad that the tanned dolls come with such defects. While I understand that may not be their fault, they atleast have the obligation of informing the customer of what exactly they are buying. Especially since it is quite a chunk of change!

I have a normal Camine coming, I hope that artist doesn't do his faceup!

 

Um, I just had this idea. Is there anywhere that we could actually sit and post reviews from purchasing? I mean there's no reason a person can't leave a bad review, unfortunately it insights a sort of heated argument most times. Perhaps companies should have a 'good experience' 'bad experience' thread that we just wear out with stories and not so much comment on them, but just add our experiences? That way new people can go and read the pros and cons to a new doll or company in a bit more of an organized manner? *shrug* Just a thought.

 

I second that! *points up* A review thread for the COMPANIES would let people know what to expect.

 

We have a Marketplace Feedback forum, though it was established for other members and not specifically for companies. It's been the practice thus far to post a review for a doll specific to that doll, rather than the company, which would go in the forum based on that doll's size.

 

Actually, it's been mentioned in this thread by a few people that Chesca's faceup work is normally much, much better than this. We have no reason to think they're are lying. Why would they?

But even the best faceup artist in the world will have sloppy work if they're really rushed.

 

Seriously. I can do better than that, and I'm not all that great myself. I don't charge nearly as much, either.

 

Actually, I'm not sure how useful this would be...?

Most companies have ups and downs as they grow and change.

 

I agree with you Janne... the happy people who got what they want always seem to be quiet and content.

For the record, I was concerned when I read on this thread someone ordered a 60 cm Narin doll and got a 43 cm one instead. This didn't happen in any of my orders, so want to clear that up.

I do agree that there is a long way to go for companies to provide better customer service.

Catrina

 

I own a tan doll (not a DOD, but a AR NT Ren) and mine doesn't have marks or lines like that. Saying to expect marks like that on a tan doll is excusing the shoddiness of the work. Yes, tan dolls are expensive for the company to make. But sending out dolls with marks like that is, well, if I worked for them I'd be EMBARASSED. It's like they're saying "We can't do any better than this", or more likely, "We don't care about the quality. Give us your money, NOW!"