Tan DoT are not worth their price

I'm not going to bash any particular company, but it is absolutely ridiculous to ask the customer to pay the shipping fees when they get a doll that's broken or imperfect, if they have to send it back to be fixed/replaced. I would disrespect any company that does this. I've heard of several that do it, though, unfortunately.

 

I'm just going to crawl in here and offer my condolences upon Shall's lips and also to respectfully point out to people who are jumping on Kirane's thread title "Tanned DOT are not worth their price"--it's her opinion that she's stated. Please do not bash somebody for stating an opinion. There's probably not enough room to write, "Tanned DOT problems: terrible faceup, unsanded seams, not enough info" or something like that.

People can go ahead, click, and read the thread and judge for themselves whether they think Tanned DOT are worth their price.

 

I think I have to explain myself here a bit better. I didn't mean to attack evolving_me for what you said, only that you were the latest person to have said something that I wanted to comment on. Neither did I say that all the marks (mold marks) on this DOT were to be expected, just the seams, which though laylei is lucky enough not to have on her tan doll, most people still have on theirs. And also could be seen on the DOT photos.

also, I'm not sure if shizalent was reffering to me but I hope noone thought I was "bashing" her. That certainly wasn't my intent. My intent was only to point out WHY some people feel like defending the company to a degree rather than siding fully with her, even though she is the one with the problem. When someones opinion is stated, and it is generalised, of course there are people who will want to dissagree. Of course people can click and judge, and that's what they're doing. Also there is certainly enough room to write a different title. I'm not saying she should bother (especially now when the thread's gone on so long) or that she ever HAD to. It's up to her of course.

 

I agree with pony_gery and envolving_me. There're a lot of problems with the companies and they'll never get better if we don't complaim and make them change.
People on this hobby are too understanding, IMHO. =|

 

I hadn't been thinking about this before, but about the mold marks on the ankles and such? To go into full production with a problem like that known about is rushed. And it's already been proven by the fact that volks does it that it's possible to paint over such things if they need to be there.

Also the excuse of them being new to tan dolls is rubbish. ALL the companies have been new to tan dolls. They each have come up with their own ways of doing it and you don't see that problem in any of the others. The fact that DoD stated the auction price for one of the dolls is rather condecending and rude.

That's like if someone commissioned an expensive peice of jewlery. The item arrived with gems falling out of it and the producers response was "Well... My work sells for millions on auction. So you have no right to complain."

It's egotistical and rushed. As for the comment about the style of the makeup? These dolls are supposed to be for the individual to enjoy. It's not an upgrade to change something to something else that's more popular. It's changing it without the customers will. And it's not like it's for a gift, it's something that the customer paid a lot of money for.

 

I don't think there is anything unreasonable about your esthetics complaints. What really would have my feathers ruffled is that they had what they discribed as a seamstress doing custom faceups! Riddiculous! That's very unprofessional. She probably is a fantastic dress maker, but that doesn't mean she can paint. If you paid for a custom faceup, they should have a faceup artist doing it. That doll should never have left the workshop. Certainly they could have checked her work. I mean, put that head up next to any other Shall and it would be obvious that the scary stitch lips and poor eye makeup is far below standards.

I haven't read this whole thread, but I know I will never own a tanned doll because of the inherent problems with the resin. Essentially you pay more for what will certainly be a flawed doll. They look so good in the advertisment pictures, but the dolls they photograph are the finest results out of 50 or more tries. This isn't so true on DoD, but look at other sites that sell tan dolls. They tend to be dressed to show less skin (ie-less visible imperfections). Darker dolls have a lot more pigment in them than lighter dolls. They can't be sanded because the pigment settles in a layer-like effect in the resin. Sanding exposes these layers.The pigment also makes it more difficult to get rid of air bubbles in the vacuum chamber where the resin is poured. If they used more pressure in the vacuum chamber, the pigment would not set up as evenly. For each "acceptable" doll there are ten or more extremely flawed dolls they have to throw away, so the process cost much more. Not worth my money, and apparently not worth DoD's money anymore, since they won't be making tanning dolls again. I'll give them that; at least they realize it's not up to their standards and won't continue selling them.

I really hope you work something out with them regarding the faceup. It's truly awful. They should either pay for it to be fixed by an artist here, or redo it for free, with no shipping charges. If you really can't stand the air bubbles and seams, you should sell her. There are plenty of buyers out there who would be glad to take her off your hands. Good luck, either way.

 

Hi Catrina,

***I can assure anyone else who might have read my two previous posts, that it wasn't through dollfair.com or through Dollyholic, that the Narae in question was ordered from***

Hi Catrina,

I should have been a little more specific when I mentioned who it wasn't ordered from.
I've only heard good things about the way you handle your orders.
And if I somehow managed to make you sound less reputable for even a second, then I sincerely apologize.
I only meant to point out mistakes that other companies have made, and I've edited my previous post to reflect that.

Yours Truly,

~Angie

 

Actually, I think those complaints had to do with her earlier title. XD She's since changed it.





I think, at this point, DoD is not going to do anything. The reply gave enough evidence to assure us all that there really is nothing they can/will do. While a compromise would be nice, it's just not going to happen. :\

I really hope your friend will love her Shall regardelss, and that the new faceup (I'm assuming she's getting a new one?) will look as beautiful as the pictures on the DoD site. :3

 

Yeah, I gathered that the original title had "scandal" in it or something, but even after she changed it there have been posts about the "not being worth their price" part. XP

Oh, and haiiroko, I didn't mean to imply you specifically were bashing her, but there were some other posts that definitely had aggressive statements in them. And as I said, it is her opinion she posted--yes it's a statement, but ultimately it's also her opinion.

 

Thanks Angie. I'm far from perfect but I do try to bend over backwards to make everyone's ordering experience smooth and fun.

I really think it would be good if more companies worked with experienced foreign reps. There would be someone to talk to in your own language, be a pipeline of new info, and *advocate* for you buyers if there is something wrong.

Maybe with the situation getting busy for them, they need to consider this?
Or, like Luts and some of the others, get a "Doogi" type who provides customer service over there and genuinely understands the language enough to do it well. I've bought plenty of things from Luts in the past, and they have been really responsive and great service every time.
Catrina

 

Actually, that was a mistake on kirane's part. Dora did not pay extra for a custom faceup. That doesn't change the fact that the actual faceup is not what was advertised on the page, but kirane did correct that misconception on an earlier page in this thread.

And as krambear and others have said, Chesca is actually a good faceup artist in addition to being an excellent clothes designer. I haven't seen her work so like you, I also assumed her ability was not up to par based upon the photos in the first post, but I see no reason to doubt their word.

 

I like how that was edited... I agree. She looks MUCH better now. Also I've heard that faceups are nessecerily all that well sealed from several companies so at least that's not that bad. And in this case worked to your advantage so you could get someone to fix the problem even if the company wasn't willing.

 

I think the lips look much more natural like that. I'm glad to see the faceup could be salvaged. (And I've heard from other owners of DoDs that the faceups don't tend to be well-fixed as well.)

 

not to kick up hornets or anything...

but i'm curious - were these problems faced by any of the people who bought the tanned yen doll DOD released awhile back?

here he is if any one is curious....

 

I'm surprised at your Shall's makeup (0_0)! usually Chesca is really good. All the pictures I saw on YJ auction for the tan limited Shall with clothes had nice makeup, but this one looks really different...

Maybe the faceup artist for the tan editions WITHOUT clothes is not Chesca?

I hope things work out for your friend (^ - ^)

 

The tan Shall that sold on Y!J was not the limited clothed tan Shall. The limited clothed tan DOTs never went on sale. The tan Shall that sold on Y!J was a regular tan Shall with a leather outfit thrown in. If you looked closely, you could see that it wasn't the same outfit.

 

Man...I hadn't known about these issues with tan dolls. o.o Thanks for posting this thread - although I've only skimmed over it since it's so lengthy, I'm glad I know now about what I'd be getting into if I bought a tan doll.

 

Wow....DoA has alot of issues. Just let the girl speak her mind. If I paid over 700 dollars for a doll, I'd want it to be quality. <----Opnion, see, yeah, opnion. Look it up people

 

All of the dolls pictured in Chesca's auctions are her work. And the tan DOTs pictured on the site were painted by her as well.