Tan DoT are not worth their price

I'm suprised to see this too.
I've never seen DOD being rude before, and it REALLY suprises me 'cause when I ordered Chocolate, around a year and a half ago, they were absolutly sweet.
After that I became a friend of the person who answers the e-mails, and neve recived one rude e-mail. EVER.
Everytime he answer my e-mails he is extremally sweet, he even asks how my kids are going, ask when I'm going to post pictures at cyworld or comment about a picture I posted there. Really, no kidding, I can copy paste an e-mail I recived last week where he was even sweet about my vacations ending!!!! O.o'
So, to me, that's really suprising and makes me sad.... 'cause customers are losing with that and 'cause DOD is losing with that too.
I'm impressed to hear so many people saying that they were rude in their e-mails. Really am.

I don't feel very happy sharing this e-mail, it is kinda personal. But, well, this is the DOD I'm used to. O.o'

Kisses

Cacau

 

Okay, what i would like to ask is why your friend's payment for makeup wasn't refunded. The doll cost $680 INCLUDING default makeup, i have Tan Shall and Tan Carmine and both came with a faceup for that price, i don't understand why she paid extra for makeup, i guess its a language thing as it clearly stated the faceup was included but it should have been refunded. This is copied from their item description:

Wig : as shown on picture ( slight variation as it is hand-made)

Make-up : Make-up ( slight variation as it is hand-made, and it's done by DOD make-up artist.)

This doesn't include the outfit on picture but only underwear (slip).

We do not sell the outfits separately.

Fully jointed and carefully sent.


I also already knew the parting lines couldn't be sanded as i have been trying to get hold of a tanned doll for a while and read up on them and the promo pictures showed them clearly, i also understand the dolls manufacturing process and why there are white areas where the dolls has been removed from the machinery as i studied this too, i guess everyone isn't as obsessive as me but its easy to find out potential issues before you receive or even order a doll.

The lips on both my dolls are great so that's a real shame for your friend, I'm thrilled to bits with my Tannned DOT and was especially happy with their eyes as i know some people weren't happy with the fullset acrylic ones.

The other issue over customs duty really shouldn't be raised with an overseas company- i get charged roughly $700 a year from UK customs, nobody makes me buy dolls and its my own country charging me, nothing to do with the seller, i don't like it of course but its tough luck on me.

I hope it doesn't spoil your friends enjoyment of her doll, sounds like she got the "short straw".

Best Wishes,
Fiona

 

As the owner of several tan dolls from different companies, I didn't expect the seams to look good on my dolls. Granted, none of them have gating marks on their wrists and ankles like the DOT tans do! Angelregion's tan dolls have pretty nice seams, not too bad at all. Leekeworld tans, a very dark tan I might add, do have visible seams, they don't detract from the doll though. My Volks sunlight boy looks the best, I had Volks sand and recolor his seams - they are nearly perfect. The color on my sunlight boy does come off, that's a fact that's been known for a while. Without being coated, he would be more likely to scratch around his shoulders, knees, and rub on his ankles.

Tan is new for DOD and while that doesn't excuse the workmanship, it does it explain it. If the ankles and wrists are where they typically put the gates during casting, they should have modified their molds to better hide those marks on the tans. Probably was not done to save time and money, would be my guess.

Now... the faceup should be fixable. It does look a bit rushed, doesn't it? I've asked Luts about changing the faceup on their tan dolls. As long as you use the right materials, you can remove it without damaging the color. The faceup artist will just have to be careful!

I personally would love a tan doll with or without its flaws, Shall is a beautiful girl and there's alot of people who would agree. I hope that the faceup can be made to look better, according to your friend's tastes! :3

 

You know, I keep staring at those lips. I *really* like them. They're very stylized, but they're kind of neat.

Still, as I said, I hope they can come up with something that will make your friend happy!

 

That face up is certainly not acceptable, especially for a limited edition. I can't believe they sent her out looking like that.

As far as the 'caveat emptor' style comments above. I think people that post here a lot take it for granted that they already know the pros and cons of these dolls in general, as well as more specific quirks.

If someone is fairly new to collecting, it is actually quite difficult to find pertinent information about particular dolls they may be interested in buying. Why, if you didn't know these dolls, would you assume they might have things like parting lines and patchiness that you need to watch out for; especially for the price? When I buy something I'm not familiar with maybe I'll look at consumer reviews, they may be good or they may be bad. What do you see when you perform a search on this site? Lots of people talking about how they love their dolls! Nothing wrong with that.

This is a great forum, with lots of information, but because it is a forum the information is not very well organised. This is not a criticism, it's not the function of ANY forum to have a solid information base (those 'stickys' start to mount up!), it's more fluid (which has it's own pluses in that it's always up to date).

As far as I'm aware, there is no website giving a coherant breakdown of pro and cons of different dolls. Some people have tried to start databases, but they don't seem to be very popular.

What I'm saying is, I think the buyer's fault is minimal at the most. And it's not so easy getting a lovely new faceup to replace one that should've been pretty damn good in the first place. You'll have to pay out more money and send your doll's head to someone you probably don't know very well. This is not something a buyer of any experience should have to pre-empt; this is not merely a case of the doll not being quite as expected in terms of how a custom faceup was interpreted. It's just not the same quality as the majority of other companies' work.

Edit: I just thought I'd add, if that faceup is not representative of the artist's usual work, I'd feel pretty sorry for her, too!

 

Ok, as a reference of my name came up a few times here is my feeling on this.
I was shocked at the square mold parts on the body and the seams where more defined than I am used to. After I saw the square lighter marks I was reminded of my unoa boy kit which arrived with big chunks of resin on the back of the heels which when removed and if tan would have left the same kind of square marks.

I did sell my girl due to her color and general mood being different, I wanted her to be a dark ancient skinned warrior girl like the promo pics, but she was more of an elegant modern feeling. The faceup however exceeded my expectations which is hard to do as I hold a high standard for dolls I think. Here is a picture of the beautiful faceup I got which looks just like her promo pictures! your makeup is nothing like the promo. My girls head cap is the same color as the body no issues there like yours. I didn't see any holes on my girl as you did on the resin. I did my best to show the square mold marks as I wanted the buyer to know they were there. She does grow on you and I almost changed my mind about selling her as I won't get a chance to have her again, her makeup is more beautiful in person. Her body resin was a beautiful even tone though.

I think they should have worked hard to not have the square mold marks before selling the tan dolls or at least reducing the size. Of course I can't see them putting a picture up as an example but I do think buyers deserve the right to know exactly what they will get when they pay out money and I don't think a line of text covers it.

 

I think that a lot of the problem with the reply is what Lizzard said -- there was no suggestion of what could be done to fix the problem, so DOD offered an explanation, not an apology.

I've always found them to be EXTREMELY polite in my dealings with them, and they've also been very sweet when I've sent pictures of my DOD pair during correspondence -- I really do think that this was a case of poor communication on both parts in terms of the e-mails.

Hopefully Dora will be able to send the head back for a new face-up, or get a partial refund for the face-up cost so that she can get it redone by another artist. I think that's the ideal resolution desired, right?

-- A

 

Your tanned Shall face-up is beautifull, so I don't understand why Dorachan Shall didn't got the same (for the lips).

Treelore can I take your pic for re-done Dorachan Tanned Shall lips? I won't post it in any website or forum.

I just want to re-done the lips like DoD must had do it

 

of course feel free to take the picture. They did the eyebrows on her doll darker too. The lips have a shimmer of bronze to them really nice in person! and she has nice blush.

I had this happen with a DOD I bought and I was shocked when he arrived he was meant to have gray and pink tones like the promo and i even checked via email with them. When he arrived he was a GOTH!

 

Thanks you TreeLore ^^

I have 2 DOD (3 soon) but I can't talk about their make-up 'cause all of mine came blank ^^;

Dorachan also said that the lips have a shimmer of bronze, but the brown lines cover it all

I'll try to keep this shimmer of bronze and re-done the lines to make the lips more natural

 

Kirane, I know you aren't able to read something XD

See you tomorrow

*kisses for teh "N'yder" *

 

Myobi sweetie. Definitely ask if you can send it back to DOD for a new face. Send a copy of Treelore's picture as well as your own and detail your sadness for not getting what you paid for. They may be more receptive then you think!

Good luck!

 

Kirane >>> Tsuki is nothing >_< And don't talk about him when Hauru is here, he'll be mad ^^;

Amethystduckie >>> I don't know if she really want to send her head back to DOD. It'll cost her more, but it's her choice so we'll see what she'll do

 

Katie_Raven- i'm still very new to collecting, i don't expect people new to the hobby to know everything but when i'm spending a lot of money i read everything on DoA and am in several yahoo groups so ask questions there too, i guess because i spend a lot of time here i'm used to navagating but i've always been able to find the answers here, i'm not trying to say "buyer beware" at all, just explain i read obsessively first LOL
Also some of the artists have a two year waiting list and their faceups are a lot more highly value than the default makeup so although its annoying the doll could be worth more in the long run :smile: and as i said my dolls make up is perfect like Treelore's, this seems to be a "dud" (don't mean the whole doll just the lips)

Kirane said: (didn't read everything yet... but I asked my friend and my mistake, the make-up was included in the price... sorry for that)
Well thats something at least, i was getting all defensive for you about that LOL
Fiona

 

Here you are save this picture and send it to them.

Yes I would probly not send her back unless they can tell you the faceup will be done like mine. If they say oh it won't be the same artist or won't look the same of course don't send the head!! you would have to send EMS and that does add up. I think about 20.00 there and 20.00 back but just guessing.

 

Uh, wow...

(I'll preface this by just saying this was my personal reaction to this post; absolutely nothing against Dora, kirane, Nylh or anyone )

I guess it comes down to expectations... When I ordered my Shall, I knew about the seams, and I already didn't like the default makeup ;P When she came, I was greeted with THIS lovely set of licorice-lips:

http://mistress.mistrust.com/art/still/mara-intro08.jpg

But since I planned on getting her a new faceup anyway, I wasn't too put off.. Actually, I think the tones are similar to the pictured default, but the lip lines are obviously overdone... X_x; I found the gate marks more alarming, but I accept these as part of the casting process... not to say that the process couldn't use some improvement!

There were some things about my Shall that disappointed me, clearly, but I'm happy with her (and will be moreso after a repaint...), and I think saying the tans aren't worth the price is a bit strong... Or maybe misdirected. ^^; The creation process is costly, as was mentioned above, but DoD could volunteer more information on the dolls' pages, certainly. And these faceups may not be worth whatever part of the price was paid for them... but the dolls, in and of themselves, as chunks of tan resin, are worth the *price*, I think... There's just an issue in the presentation of information (and perhaps customer service).

/end opinion ^^;

 

It seems that the owner has already 'solved' the face-up problem and it's going to be redone (which I'm glad to hear); but I think she still has to email DOD and politely ask for a refund of her money. Credits, or whatever.

I really think a polite email to DOD will do, after all they were probably as stressed as the owner was, with all that work and whatnot. It's ok, DOD made a mistake, but they should provide a solution for that face-up. (even if it is only a refund, or whatever).

We all make mistakes, but we also must have the responsibility to accept the consecuences and provide solutions for them.

That's my humble opinion.

 

I have also had a relative deal with this and they weren’t even tanned dolls. She ordered Too Bee-A at the beginning of October and didn’t receive them until the end of December. Before ordering she emailed them questions about the dolls one of them main ones was asking would they come sanded and they replied to her that they would come sanded. She waited patiently and never once sent them rude emails however when she got the dolls they were very flawed. The dolls are missed cast here’s a link to her thread about it:
http://www.denofangels.com/forums/showthread.php?t=38911
She emailed them asking if she could send the dolls back and they basically replied back to her that they were too busy. They were not sanded either which they told her they would be. She isn’t really a fan of DOD now and I can understand why. No one is trying to bash DOD but the proof is in the quality of dolls they sent out. She’s walking around with dolls whose head caps won’t even stay on. She has rubber bands holding them on. I personally after watching my relative deal with this type of situation will never order from DOD. I feel bad for the girl who purchased the tan doll and hope that she can get a refund.