Tan DoT are not worth their price

If you didn't like the default it's ok, but this owner EXPECTED it, because it was advertised that way. And the picture you provided, in MY opinion it's not even NEAR the default face up. The lower eyelashes and the lips don't have the quality that they're supposed to have, as TreeLore (and another member whose name I can't remember right now) has showed in her picture.

It's not about if she had excessive expectations, it's about DOD advertising something and selling something completely different.

Maybe you would've wiped it anyway, but she wanted that face up, and got something far from it.

I'm not trying to be aggressive here ops: It's just my opinion about your opinion ^^;;;; I'm sorry if I sounded rude or anything ops:

 

Not at all, s'cool. Like I said in my first post, though, it *is* a matter of expectations... not that this owner had too high expectations, but that they expected exactly what was in the picture. *This is not a wrong expectation!* It is, however, different than my expectation, as I've been trained by my previous doll-buying experiences to not expect things (especially faceups.. ops: ) to not be just like the pictures. Sometimes they are, but sometimes they're definitely not, and this was one of those times ^^;

I definitely understand her frustration at not getting what she wanted, and I totally agree it's not a good faceup (although some here disagree)... I'm just not sure to what extent one can blame DoD for it, especially since they say on the doll's page that "makeup can be different because it's done by hand" or some such. ^^; Maybe it's a bit of a stretch to get a faceup THAT different... but the warning is there. ^^; :shrug: They covered themselves, at least on that front. ops:

(again, no offense or rudeness meant to anyone)

 

I'm lazy so I havn't read the whole post just the first and last page and all I have to say is I love my tan Lahoo he is exactly like I expected him to be and his makeup looks like the pictures to me.I didnt expect him to be perfect ,nothing is ever as perfect in person as in a promo pic.but I dont go over any of my dolls with a microscope looking for faults either.He looks great ,fits all the clothes and wigs I wanted him to wear and stands beautifullyand thats all I wanted,apart from lovely tanned skin .which he has

I'm sorry if your unhappy with yours .but to me it is totally worth what I paid

Gale
.

 

That's true. But as you said, they 'stretched' too much that warning ^^; I guess they just were overworked and made a mistake (which, fortunately, can be fixed). I just think they should make a refund for people who were not satisfied by this mistake. I'm not blaming DOD or anything, I love their dolls, and they have more pros than cons, as many members have stated. But that doesn't make them uncapable of having errors. It's just cause and consecuence here. They made a mistake, so they should be able to accept the consecuences of it.

Eventhough the owner was certainly upset when she contacted DOD, they were also stressed out, so they both lost something. My personal opinion in the matter of DOD's response is that, eventhough the owner didn't precisely asked for a refund/solution, they should've thought about what has made this costumer talk like this and try to provide a solution. But as I said, both parts were stressed out, so the outcome was not good at all.

As I already said in a post above, I think the owner should email DOD and ask politely for a refund, and DOD should give her either a refund or credits, or whatever.

Again, I'm not trying to offend anyone here ops: It's just my opinion ^^;

 

Well, as just about everything that's been said on this topic is beginning to be repeated, I'm curious as to any further replies from the company itself (assuming she chooses to email) and the direction they take in terms of a refund or credit or whatnot. ^^ I'll be sorely disappointed with the company if they do nothing in this case, but I'm willing to wait to see how they act to right their wrong with the faceup.

 

So am I to understand that NO company will accept a refund on a doll regardless of the flaws or workmanship?
I've read about the other company and how bad the resin quality is and it doesn't sound like they refund either.
So, whatever you get, you're stuck with?
Now that would make me angry.

 

I doubt very much if DOD gives refunds. When I got my DOD msd sized one I emailed them and said the goth makeup was nothing like the pinks and grays and the soft look on the promo and that I was really disappoint. I got a similar dismissive reply with no suggestion of help in any form.

 

I've got to just say that i believe the only issue here is the make up.

tax: not their fault
parting lines: to be expected
tanning rubs: to be expected (i haven't been into dolls that long and i'm aware of both these things)
10 week wait: ..to be expected
no response to emails: annoying but can be attributed to email fault. they do have that msg on their website.

make up i think is horrible while i don't think a refund for the doll is justified, the refund on make up if paid for is.

I've never had a problem with DOD customer service. Once had a problem with a part of pants which were missing a chain and after contacting them and having problems with emails not arriving. they sent me a replacement with extra cord and two sets of eyelashes.
but this person seems to have better english and might handle things differently.

 

I totally feel for the owner... dashed expectations are NO fun!!!
I say sell the doll on ebay or here on DOA, that's what I would do...

Man I can't be terribly objective about these tan DOTs though!!! They are just so cool! ... even with their imperfections... their rarity makes up for it for me personally, but really, I do understand what she's saying!

Good luck!
Raven
Who would LOVE to repaint a tan DOT! heh heh!

 

Tanning rubs before the doll even comes to you?

That's not expected, that's shoddy. -__-

 

ouch.

...How can you expect someone to be nice to you when you weren't in the first place? and DOD's message was nicer than yours in my opinion..next time make sure to know/have the complete info before ordering first, cuz you didn't even know about the sanding and parting lines. And hey! i can't speak/write very well english either but that doesn't stop me to know more about something very important as this and paying like $800(or was it $600 O.o) on a doll.

On the other hand, you're right about the make up part, those lips! >.< I'd be very disappointed too, they should give you a refund... poor DOD they're having such a bad time and to think that just a year ago i ordered my doll, and everything was so perfect...*le sigh*

 

I believe DOD once replaced a doll where the resin was seriously pitted.

But as a rule, no, they don't give refunds.

 

I'm surprised you were the only person that pointed that part out.

 

As chibinezu said, I guess now it's just a matter of an unexcusable face-up and the way to solve the inconformity of the costumer with it.

It's sad to hear that DOD makes no refunds. They should.

I'm curious, TreeLore, what did you do with your gothy boy? ops:

As for the email communication I already said my opinion some posts above.

 

"Starting price of Black Shall in Japanese auction is 980.00 USD at this moment, because it worths it. Please understand it's uniqueness of Tanned version doll."

o_o Wow... I'm sorry, but after reading this thread I will never look at DoD the same again. Their reply on the matter was completely unprofessional. They seem to be too popular for their own good. I think they need to slow down their production and start going back to choosing quality over quantity.

"She's designing Goth and Punk style dresses, and her quality is very high, all her products sell on Japanese auction very high price."

Again, using the excuse that simply because it's 'popular' it should excuse the poor quality. I'm just... absolutely speachless.

 

Personally, I agree that you should get a refund for such a poor face-up. However, I think that many knew that the lines would not be seemed, as I believe they said on the web page itself not to sand the seams, or at least it says such for all the tanned dolls I've seen. Also, I understand if they didn't know the custom fees, though $200 is a great deal, it is not DOD's fault. In my opinion, I think your e-mail was a little harsh, and DOD was rather polite in their reply, though they should give you some form of refund for all the faults, such as the discolouration, and the poor make-up.

Edit: Oh.. And I have to agree with Yumi~. You were very unpleasant to them. You can't expect them to be all flowers and sugar back. :/

 

kirane, please inform us what DOD responds, if they do. I would like to see how they cope with all this. And be sure to post pictures once that face has been fixed! I'd love to see the result

 

The email thing is common though. I'd say out of every 5 emails I ever sent them (using same account) they would only get one of them.