1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Severe ongoing issues and concerns with Dollshe Dollshe Ban

UPDATE - Kemper refunded me..yay!

May 15, 2007

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    1. This is a good example of a company taking your money and that's it. After getting what they 'wanted'...(your dollars)...from the paying customer, they no longer want to deal with that same paying customer. And I use the word 'wanted' refering only to money, because if they wanted to provide good customer service, they would have re-sent your items and then they as a company would be dealing with the shipping service themselves by filing a claim.

      This is not a smart way to conduct business...at least not anymore. When I first started collecting BJDs, it was very limited on the internet where you could buy items such as wigs, eyes, clothes, shoes, etc... and dolls.

      But now...it's great! There are so many companies out there available to us now, that we can be picky. And if this is how a company is going to treat their customers by sending out the message that once we get your money we don't care about you as a customer any more. Then I don't need to and I don't want to buy from a company that does not value customers.

      Please let us know how everythings turns out.

      *Liz*
       
      #21 lizbet, May 19, 2007
    2. Geeze that's a lot of money to get lost in the mail :( That's terrible. Thank you for the warning. I won't be ordering from them any time soon. Keep us updated on how this turns out.

      <3
       
      #22 scifilullaby, May 19, 2007
    3. ;_; I am sorry that this happened I hope you get your money back! good luck!
       
      #23 kuroda emi, May 19, 2007
    4. bump for good news!
       
      #24 weirdsparkle, May 22, 2007
    5. Kickass. Glad they refunded you finally! (I knew they had it in them...*eyeroll @ Kemper*)
       
      #25 DraloreShimare, May 23, 2007
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