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Volks Feedback

Feb 1, 2010

    1. *What did you order?
      SD16 Wine Red Party Dress Set, MSD wig W-137N, Half-Up Mid-Length Wave
      * When did you order?
      Late July 2010
      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company, through the international website
      * How was the communication?
      Very good; they let me know when they received my pre-order and payment, and again when my items had been shipped
      * How easy was it to pay?
      Very Easy - PayPal
      * How long did it take to ship?
      Just a few days.
      * Was the quality appropriate for the price, in your opinion?
      Yes, the quality is fantastic, as always
      * Did the item look like the sales pictures?
      Yes
      * Were you satisfied with the product?
      Absolutely
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Definitely
      * Would you buy this company's products second-hand?
      Probably not, just because I usually don't buy much second-hand.
       
    2. * What did you order?
      A pair of YoSD shoes.
      * When did you order?
      September 5th 2010.
      * Did you order directly from the company, or through a distributor or dealer?
      Directly from VolksUSA website.
      * How was the communication?
      Amazing, the best I have ever experienced when buying anything in my life, not only doll items.
      * How easy was it to pay?
      Fool-proof, quick and easy.
      * How long did it take to ship?
      Two days, pretty good turnaround time.
      * Was the quality appropriate for the price, in your opinion?
      It was far beyond appropriate. I am really in shock of the quality of these shoes, specially for the price.
      * Did the item look like the sales pictures?
      Yes, exactly like the picture.
      * Were you satisfied with the product?
      Yes, you could even say I was ecstatic.
      * If you weren't satisfied, how did the company solve your problem?
      There was an issue of me putting two of an item in my cart and halfway through the checkout process someone else ordered one as well, so it took one of the item out of my cart giving it to them. There were only two in stock, so there was nothing that could be done about it. In other words, they did nothing to solve my problem and I had to suck it up and continue to check out the one remaining of that item.
      * Would you order from this company again?
      Yes, absolutely. I really look forward to future orders with this company and plan to buying from them for years to come.
      * Would you buy this company's products second-hand?
      In a heartbeat! I have bought products from this company second-hand multiple times in the past.
       
    3. Write about your experience with this company and their products!
      * What did you order?
      ZM Finishing Powder UV cut and VS metal separating zipper in black.
      * When did you order? 9/20/10
      * Did you order directly from the company, or through a distributor or dealer? Direct through Volks USA
      * How was the communication? Excellent. I put in the wrong CCV for my credit card. They contacted me via e-mail to ask for it with VERY specific instructions NOT to e-mail them any other info. I replied via their website and the problem was resolved the same day I replied and shipped out later that day.
      * How easy was it to pay? Very easy, I used my credit card.
      * How long did it take to ship? Next day. Would have been same day, but I gave typo-ed when filling out my payment information. They fixed it for me after I told them the correct info.
      * Was the quality appropriate for the price, in your opinion? The zippers, yes. I have not used the spray yet.
      * Did the item look like the sales pictures? Yes
      * Were you satisfied with the product? See above
      * If you weren't satisfied, how did the company solve your problem? N/a
      * Would you order from this company again? Yes
      * Would you buy this company's products second-hand?
      I may consider it.
       
    4. * What did you order? 3 LE fashions from the US Dolls Party23 event, eyes and lashes.
      * When did you order? Aug. 28, 2010
      * Did you order directly from the company, or through a distributor or dealer? through their US website
      * How was the communication? Good, - email order confirmation or payment and then shipping
      * How easy was it to pay? Very easy - payment direct on website.
      * How long did it take to ship? Received items just 3 days later.
      * Was the quality appropriate for the price, in your opinion? Yes.
      * Did the item look like the sales pictures? Yes, they are all very lovely and high quality.
      * Were you satisfied with the product? very satisfied
      * Would you order from this company again? I already have. My dolly is on the way. :D
      * Would you buy this company's products second-hand? Yes, I have already and would again if I find good prices and items in good condition. Otherwise, I will just go directly to the source.
       
    5. * What did you order?
      I "ordered" MSD-sized babydoll dress sets in pink and mint, the elusive wig water wax and a wig.

      * When did you order?
      October 23, 2010

      * Did you order directly from the company, or through a distributor or dealer?
      I went directly to the store on my vacation.

      * How was the communication?
      Perfect because I came to the store. The sales associate answered all my questions in a polite and friendly matter, even though I don't own a Volks doll.

      * How easy was it to pay?
      Easy as buying anything else.

      * Was the quality appropriate for the price, in your opinion?
      Yes, everything is very high quality.

      * Did the item look like the sales pictures?
      Yes, and I was encouraged to take items out of the package to inspect them.

      * Were you satisfied with the product?
      Very satisfied.

      * Would you order from this company again?
      I plan to, but online since I live elsewhere.

      * Would you buy this company's products second-hand?
      If the owner took care of the item, yes.
       
    6. *What did you order?
      SDG Nana 2008 Renewal Version, Punkish Cat outfit, Acrylic paints, hair wax
      * When did you order?
      October 23rd
      * Did you order directly from the company, or through a distributor or dealer?
      Went to the store on the 23rd
      * How was the communication?
      Excellent
      * How easy was it to pay?
      Easy, cash
      * How long did it take to ship?
      N/A
      * Was the quality appropriate for the price, in your opinion?
      Yes
      * Did the item look like the sales pictures?
      Yes
      * Were you satisfied with the product?
      Yes
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes
      * Would you buy this company's products second-hand?
      Yes
       
    7. * What did you order?
      Two pairs of YoSD shoes. 'SB-YOSD-040' is their model number.
      * When did you order?
      January 2nd 2011.
      * Did you order directly from the company, or through a distributor or dealer?
      Directly from VolksUSA website.
      * How was the communication?
      Really good, they replied to all my questions in emails within an hour and they included the extra items in my order I asked for (their Dollfie care mangas).
      * How easy was it to pay?
      Fool-proof, quick and easy.
      * How long did it take to ship?
      It shipped the next day (January 3rd) and arrived on January 6th.
      * Was the quality appropriate for the price, in your opinion?
      It was wonderful quality, I was pleasantly surprised. I am really in shock of the quality of these shoes, with all the little details on them being in perfect condition.
      * Did the item look like the sales pictures?
      Yes, exactly like the picture. Or perhaps even a bit better. I think the photos don't do the real item justice.
      * Were you satisfied with the product?
      Yes, very much so. If I had any need for them I'd buy more of these same shoes in the other colors Volks has listed on their site.
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes, absolutely. I really look forward to future orders with this company and plan to buy from them for years to come and have already purchased from them for two years, almost three already.
      * Would you buy this company's products second-hand?
      In a heartbeat! I have bought products from this company second-hand and first-hand multiple times in the past.
       
    8. * What did you order? SD13 Rinon
      * When did you order? Dec 12
      * Did you order directly from the company, or through a distributor or dealer? Volks international website
      * How was the communication? super nice
      * How easy was it to pay? payed with paypal, super easy
      * How long did it take to ship? very fast. This was during the international shipping crisis.
      * Was the quality appropriate for the price, in your opinion? very much so, even better.
      * Did the item look like the sales pictures? Much, much better in person.
      * Were you satisfied with the product? extremely so
      * If you weren't satisfied, how did the company solve your problem? n/a
      * Would you order from this company again? YES I will in a few months
      * Would you buy this company's products second-hand? YES
       
    9. * What did you order?
      MSD Standard Yuuto
      * When did you order?
      2/02/2011
      * Did you order directly from the company, or through a distributor or dealer?
      I brought him from Volks Store in Harajuku><
      * How was the communication?
      the shopkeeper at sumika very very nice to me
      * How easy was it to pay?
      cash with refund tax
      * How long did it take to ship?
      I brought him home so...no need to wait><
      * Was the quality appropriate for the price, in your opinion?
      He is lovely!!
      * Did the item look like the sales pictures?
      Perfect!!
      * Were you satisfied with the product?
      Very very satisfied
      * If you weren't satisfied, how did the company solve your problem?
      n/a
      * Would you order from this company again?
      YES!!
      * Would you buy this company's products second-hand?
      YES!!
       
    10. What did you order?
      A pair of eyelashes and a ceramic knife.
      When did you order?
      March 4th, 2011.
      Did you order directly from the company, or through a distributor or dealer?
      Directly through their USA site.
      How was the communication?
      I had no need to contact them.
      How easy was it to pay?
      Easy.
      How long did it take to ship?
      It shipped on the 9th, so about five days after the order was placed. It arrived March 9th.
      Was the quality appropriate for the price, in your opinion?
      The eyelashes are lovely. I have yet to use the ceramic knife.
      Did the item look like the sales pictures?
      Yes.
      Were you satisfied with the product?
      So far. (Have yet to use the ceramic knife.)
      If you weren't satisfied, how did the company solve your problem?
      N?A
      Would you order from this company again?
      Yes.
      Would you buy this company's products second-hand?
      Yes, of course.
       
    11. What did you order?
      SD17 Williams ~ The Young Ensign
      When did you order?
      Dec 12 2010
      Did you order directly from the company, or through a distributor or dealer?
      VolksUSA
      How was the communication?
      N/A
      How easy was it to pay?
      Easy.
      How long did it take to ship?
      Approx 3 months. Shipped from VolksUSA on March 10th, received it on March 11th.
      Was the quality appropriate for the price, in your opinion?
      Definitely! Volks did not disappoint!
      Did the item look like the sales pictures?
      Yes.
      Were you satisfied with the product?
      Of course!
      If you weren't satisfied, how did the company solve your problem?
      N/A
      Would you order from this company again?
      Yes.
      Would you buy this company's products second-hand?
      Yes.
       
    12. I usually don't leave feedback for Volks but will do so this time because the service team helped me track and resolve a shipping problem. Somewhere along the way, my postal code was logged wrongly although it was correctly written on the mailing label. The EMI package was held in Mississauga postal facility for 3-4 weeks. Canada Post did not allow me to let me resolve the problem and insisted that the sender make an inquiry about the problem through USPS. Volks USA (the sender) filed a research and took the trouble call USPS regarding this matter. The problem was resolved and the parcel finally arrived safely. I'm very impressed with the trouble and effort taken by Volks staff.


      Write about your experience with this company and their products!

      * What did you order?
      Carrying Case.
      * When did you order? Feb 5th 2011
      * Did you order directly from the company, or through a distributor or dealer? Directly with the company.
      * How was the communication? Excellent
      * How easy was it to pay? Very easy
      * How long did it take to ship? 2 days
      * Was the quality appropriate for the price, in your opinion? Very high quality
      * Did the item look like the sales pictures? Yes
      * Were you satisfied with the product? Very satisfied with the product. Lots of space for insulation when I carry my doll out during a cold winter day.
      * If you weren't satisfied, how did the company solve your problem? Excellent. Volks service team helped me resolve a major shipping problem.
      * Would you order from this company again?
      Yes
      * Would you buy this company's products second-hand? Yes.
       
    13. * What did you order?
      Yo-SD Boy "Ayumu 2nd Makeup Version"

      * When did you order?
      6 March 2011

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from Volks international

      * How was the communication?
      Prompt and friendly. They replied my question within 1 day and were quite nice and accommodating.

      * How easy was it to pay?
      I paid by Paypal and it was a breeze.

      * How long did it take to ship?
      1 day. @_@ I received shipping notice on the 7th. I got him on the 10th.

      * Was the quality appropriate for the price, in your opinion?
      Yes. He was well made and very lovely!

      * Did the item look like the sales pictures?
      Yes. He came with the default eye, wig and faceup.

      * Were you satisfied with the product?
      Yes!

      * If you weren't satisfied, how did the company solve your problem?
      Nil

      * Would you order from this company again?
      Yes! Definitely.

      * Would you buy this company's products second-hand?
      It depends. For out of stock items I might, else I'd prefer to get directly from them.
       
    14. * What did you order?
      Mashiro Mito LE Dollfie Dream
      * When did you order?
      December 2009, during the Dolpa lottery event
      * Did you order directly from the company, or through a distributor or dealer?
      Directly from Volks USA
      * How was the communication?
      Excellent! I received an email confirming my lottery entry, then on the stated say they sent me another saying that I won. They then emailed me again when she was shipped out.
      * How easy was it to pay?
      Very easy, used credit card.
      * How long did it take to ship?
      I recieved her in early March like they said I would. It didn't take long at all for her to arrive after they sent me the shipping confirmation.
      * Was the quality appropriate for the price, in your opinion?
      Very much so! She is gorgeous and of very good quality.
      * Did the item look like the sales pictures?
      Yes, if not even better! ^-^
      * Were you satisfied with the product?
      Definately, I love my Mashiro!
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Absolutely! I love all of Volks' dolls and I'd love to add one of their beautiful resin girls to my collection here soon!
      * Would you buy this company's products second-hand?
      Yes, if it could no longer be obtained from the company directly and was a reasonable price. Also if I was convinced it was not a fake since that seems to be a growing problem unfortunately.
       
    15. What did you order?
      Dress Making Book for
      Super Dollfie Vol.3
      ZM Cast Clean Spray
      VS Dollfie Water Wax
      VS Doll Wig Stopper/ SD
      Pitatto Wig
      ZM Finishing Powder Spray
      UV-Cut
      VS SD "Schpitt" Magnet
      Se
      VS KIPS Parts
      TAMIYA EPOXY PUTTY/ QUICK 4950344870516 1 5.00
      TYPE
      (Shipped)
      UPS Tracking Number:
      1ZX60F856898330149
      VS Doll Stand / SD / 4518992368542 1 55.00
      Metal / A - Waist hold
      type
      TAMIYA X-20 Enamel
      Thinner 10ml
      VS Dollfie Velcro
      ZM Scalpel PD-20
      VS Dollfie Stringing Tool
      for Head parts

      * When did you order?
      March 28th 2011
      * Did you order directly from the company, or through a distributor or dealer?
      direct from the company
      * How was the communication?
      not much required. Just made an order
      * How easy was it to pay?
      really easy. credit card
      * How long did it take to ship?
      I got it around April 5th so around a week.
      * Was the quality appropriate for the price, in your opinion?
      Yes
      * Did the item look like the sales pictures?
      Yes
      * Were you satisfied with the product?
      Pretty much, but I hate UPS. I will try not to use that again
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes, for sure
      * Would you buy this company's products second-hand?
      depend on condition
       
    16. JUST found this. Figured I'd reply even though I'm a pinch late.

      COMPANY NAME: Volks USA
      * What did you order? A MSD "Hisui" Assembly kit, extra wig, pair of stockings, two stringing tools and extra string, wig caps
      * When did you order? In the summer of 2009

      * How was the communication? Good. I was still a new doll owner back then so I probably didn't ask all the questions that I should have, but what I did ask them in my first email they replied very promptly and politely.
      * How easy was it to pay? Very easy.
      * How long did it take to ship?
      I'm going to say it took around 1 1/2 months to 2 months.
      * Was the quality appropriate for the price, in your opinion? No.I ended up (for all the items, which there weren't many of) paying to the tune of $800 which what should have only stayed around the $650 bracket with taxes and such. The customs bill was HUGE! I enjoyed the doll, what it came with, and etc. However, the stringing hole inside one of her legs was CLOSED. I had to take a very small screwdriver and stab it open enough so I could get the string through (without damaging the doll). I did not think to report this until MUCH later (2 years). It was too late then.
      * Did the item look like the sales pictures? Yes and no. I had thought she would come with the face-up, however nowhere on her particular page was it noted that she wasn't going to come with one. I also thought that she would come with the underwear shown in the picture. Although this was partially my fault for being a new doll owner and not knowing how to ask these questions and know about these sorts of things. Without her face-up the doll's head looked VERY different to me than the pictures, leaving me a little disappointed with the sculpt.
      * Were you satisfied with the product? Overall I was overjoyed since it was my very first doll. I was a little ignorant and naieve about certain things that I ended up not asking questions about or overlooking. On the whole, the company didn't make mistakes (except that leg thing). I did.
      * If you weren't satisfied, how did the company solve your problem? They have not. I never ended up reporting anything (I didn't know that I could/should until a long time after). I had to fix her leg myself (without damaging her), as well as I bought her a new head to replace the head that I was displeased with.
      * Would you order from this company again? Perhaps. This is a big maybe for me. I really enjoyed the quality of their dolls, but I felt the selection was a little lacking. I am more knowledgeable of owning a doll now, so I know not to make the same mistakes (and have not repeated those mistakes with my 2nd doll I've purchased that JUST shipped). I would order from them again, but I would be sure to ask questions this time, and lots of them. The customs was BEASTLY though ($150).
      * Would you buy this company's products second-hand? It would depend on the person or company selling, and the condition of the item. It obviously would have to be a sculpt I like, and so on. In this case, yes.
       
    17. * What did you order?
      Volks Williams the young Ensing
      * When did you order?
      I won the after party lottery in December 2010
      * Did you order directly from the company, or through a distributor or dealer?
      directly from Volks international
      * How was the communication?
      goed
      * How easy was it to pay?
      very easy with pay pal
      * How long did it take to ship?
      about two weeks as the dolls seemed to have been left overs from the party of course
      * Was the quality appropriate for the price, in your opinion?
      the price was a little on the high end, as an overseas customer I had to pay about 300 Euro custom fees on top of the limited doll price
      * Did the item look like the sales pictures?
      Yes, only his coat was lighter in real life than on the pictures, but still very beautiful
      * Were you satisfied with the product?
      Yes, until the moment when I had an accicent with him this week when he fell over while taking pictures outside and broke a finger and damaged his face.
      * If you weren't satisfied, how did the company solve your problem?
      I received an email from Volks today regarding my problems, they simply told me they do not provide exchange parts for overseas customers. I was not expecting that lack of service from such a well known company. But maybe people outside the USA and Japan are second class in their viewing and do not deserve any service after giving their money to them. I wonder now what had happened if I had received the doll broken. So I would say they did not solve my problem at all.
      * Would you order from this company again?
      No dolls, maybe clothing and accessories
      * Would you buy this company's products second-hand?
      maybe if the doll attracts me very much, but whenever I see a Volks doll I might buy in the future I will think of the fact that when it breaks I can get no replacement. And there are so many wonderful doll companies with perfect customer service for overseas customers that make beautiful dolls as well.
       
    18. * What did you order?
      ZM finishing powder spray UV cut, ZM sponge paper in 400-600, 800-1000, and 1200-1500
      * When did you order?
      May 1
      * Did you order directly from the company, or through a distributor or dealer?
      Directly, through Volks USA
      * How was the communication?
      None needed
      * How easy was it to pay?
      Very, just used my credit card.
      * How long did it take to ship?
      It shipped the next day, May 2, and arrived May 5 (UPS said it would arrive then, so it was exactly on time)
      * Was the quality appropriate for the price, in your opinion?
      Definitely!
      * Did the item look like the sales pictures?
      Yes
      * Were you satisfied with the product?
      So far, so good! They also sent me the free faceup manga that I asked for. :)
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yep!
      * Would you buy this company's products second-hand?
      If they are in good shape.
       
    19. * What did you order?
      1. SD Carrying Case (Mixed Tweed)
      2. SB-MSD-124 (White Bow Cross-Strap Shoes for MSD)

      * When did you order?
      Saturday, April 23, 2011

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from Volks.

      * How was the communication?
      I received an automated notice when my order was placed, and another notice when my order was shipped. I did not need to contact the company directly with any questions or concerns.

      * How easy was it to pay?
      Very easy--credit card payment is built into the checkout.

      * How long did it take to ship?
      My order shipped in 2 days--Monday, April 25, 2011. It was delivered on Friday, April 29, 2011.

      * Was the quality appropriate for the price, in your opinion?
      Yes, it was. I was also very happy about the shipping costs that I was charged. I ordered a very large item--a doll carrier--and the shipping was under $20.

      * Did the item look like the sales pictures?
      The carrying case looks very similar to the sales pictures, but there's a depth of colour to the tweed that doesn't show as well in the pictures. The tweed is comprised of several different strands of coloured thread, and there are many subtleties in the overall look of the material. I think that the strong lighting in the item's pictures wash out some of the colours; they appear more noticeable in real life.
      The MSD shoes look identical to the sales pictures.

      * Were you satisfied with the product?
      I am very satisfied. The doll bag is well-constructed and very beautiful. The tweed is absolutely gorgeous in person, and the antique gold hardware accents the pinkish cast of the tweed and the coordinating plum-ish brown straps and zipper. The case is very roomy. I can easily fit both my SD and my MSD inside with extra space. I think it might even be possible to fit two SDs together, but I'd need to borrow a friend's doll to test my hypothesis. The pockets inside of the case are very useful, too. One thing that I really appreciate is that there are two slides to adjust the shoulder strap. This keeps the shoulder strap's padding centered on the strap, and allows for very even readjustment of the strap.
      The shoes are darling and very well made. I don't have any complaints!

      * Would you order from this company again?
      Yes, I would definitely order from Volks again.

      * Would you buy this company's products second-hand?
      I would buy Volks products second-hand depending on the condition of the second-hand item.
       
    20. * What did you order?
      Fluffy Lion Pjs

      * When did you order?
      June 4, 2011

      * Did you order directly from the company, or through a distributor or dealer?
      Straight from the company.

      * How was the communication?
      Excellent.

      * How easy was it to pay?
      Very easy. I used a credit card.

      * How long did it take to ship?
      Six business days. It came in today (6/13/11)

      * Was the quality appropriate for the price, in your opinion?
      Yes. Volks items usually are.

      * Did the item look like the sales pictures?
      Yup. The tail even has a bit of wire in it. I figured that was something they did for the sales photos.

      * Were you satisfied with the product?
      Yes!

      * Would you order from this company again?
      Oh yes. This was my second time purchasing directly from the Volks website.

      * Would you buy this company's products second-hand?
      I have and will continue to do so.